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4666

January 20th, 2013 21:00

{MOVED}BSOD when I try to shut down M14x R2

Please help! When I shut down my laptop, I get a BSOD and then it restarts.

4 Operator

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2.6K Posts

January 20th, 2013 21:00

Hi skedge,

Please check the functionality of the system in safe mode with networking. To check in Safe Mode with Networking follow the below mentioned steps:

  1. Restart the computer.
  2. Keep tapping F8 on the Dell Logo Screen.
  3. Once the computer enters Advanced Boot Option, select Safe Mode with Networking.
  4. Press Enter.

Check if the computer is doing the same thing in safe mode with networking and post the results.
Please refer this link for information on blue screen errors: http://dell.to/VU6Mq7

Also please post the BSOD error message, if any.

Please reply for further help.

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