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New Alienware X51- optical drive keeps ejecting disk
My PC which arrived yesterday keeps ejecting my dvds.
It makes it really hard to install software on my new PC.
I found this similar post:
en.community.dell.com/.../19434782
Also, its really hard to find a contact email page, except for the PAID SUPPORT page.
My optical drive is defective. Having to pay for support is crazy.
John
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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April 30th, 2015 09:00
Please click here to view a Dell article regarding this issue and other similar issues with the ODD (Optical Disk Drive).
Please let us know how it goes.
jmy1967
2 Posts
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May 8th, 2015 21:00
I opened the case and took the CD out. It was quite flimsy, and might have been just a little tiny bit twisted.
I used the CD without putting it back into the computer and it worked.
Then, I was extremely careful to not twist it at all putting it back in.
I've since used it to install 3 CD based programs.
I did have it eject again like before one time, but since then, it has not happened again.
It was repeatable at least 10 times before reinstalling the CD.
This was a pain in the ***. It's too bad I had to do this for a brand new computer.
This is my 4th Dell or Alienware desktop, and the first time I've had a problem like this.