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Restarts playing SC2 on Aurora R4
So yeah... I've had some random freezes and automatic shut-downs and restarts.
The screen goes black and then the vents start running more furiously, then I think it goes on suspend I think because the led's change from it's normal colour to the suspended mode colour on alienFX... and then finally the comp restarts itself.
I ran PC Checkup and there's the description of the problem:
Critical events:
Operating system failing: system restarted after checking errors. The error was: 0x00000116 (0xfffffa8010d82010, 0xfffff88015eaeaa4, 0xffffffffc000009a, 0x000000000000000004). A copy was saved in C:\Windows\MEMORI.DMP. Id> 050612-19687-01
Unspected shutdown.
Thats what AlienAutopsy says, I've translated it more or less since my OS language is in spanish... I also got a few more of this critical events but all start with the first 0x00000116 and then the others change a little.
To mention: my system is a month old, SLI GTX 555 driver 296.10, i7 3820 and 8gb of RAM
What's wrong :(
Suffrxs
34 Posts
0
May 7th, 2012 07:00
Bump
sickcyborg
31 Posts
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May 7th, 2012 09:00
I hope somebody responds to you soon, I'm having the same problem with my area 51 alx!
Suffrxs
34 Posts
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May 7th, 2012 12:00
Which are the 'correct ones' StigtriX? the ones from Dell?
Because nvidia doesn't support OEM cards :(
Thank you for your effort.
Suffrxs
34 Posts
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May 7th, 2012 12:00
Yes, I think I have the right drivers, downloaded from nvidia since the gpu driver that the PC came with also had issues with random videos that loaded green.
My driver as I said on the first post is the 296.10 for win7 x64. I reinstalled the game today and for now I'm not having any trouble but I didn't have any trouble too the first month I got the PC... see how long it last.
Any recomendations would be appreciated.
Thank you.
Suffrxs
34 Posts
0
May 7th, 2012 12:00
@sickyborg, which GPU do you have? my system is ALX too and new as I said... it hurts my honor to spend so much on a PC for non-stopping issues. I think that going for SLI cheap GTX 555 OEM was a bad decision as well.. should have gone for a single 580 but who tells you that then other problems may pop.
StigtriX
22 Posts
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May 7th, 2012 12:00
If you keep having the same problems, please delete the drivers, then download the correct ones and install. This seems to get rid of the issue.
StigtriX
22 Posts
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May 7th, 2012 12:00
Have you updated drivers for the GPU and checked if you've installed the right ones?
This issue is related to the GPU and most likely drivers. You should only download finished drivers to maintain a stable system. Try to avoid BETA drivers etc. as they tend to be unstable.
Please delete the old drivers and then re-install them and restart your computer.
If you still have the same problem, please let me know.
Suffrxs
34 Posts
0
May 7th, 2012 13:00
Ok, thanks for your effort again. If nothing works I'll call tech support and see if I can get a card replacement, because I think that this is only GTX 555 related. Dell should keep it's drivers updated because there are a lot of issues out there caused by that: Dell doesn't keep drivers up to date, nVidia doesn't support OEM products. Good luck.
StigtriX
22 Posts
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May 7th, 2012 13:00
Interesting... I didn't know that...You should try to uninstall and then install the newset driver for the 500 series if you keep getting problems then. If that doesn't work I'm afraid I can't help you.
http://www.geforce.com/drivers
Suffrxs
34 Posts
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May 7th, 2012 13:00
I haven't overclocked the cards and yes I checked the temps using RealTemp so I can see bot GPU and CPU temperatures, the cards on idle are on 35-39C, when on StarCraft which I play on low graphics for comfort, they reach a max of 55-60C, on Skyrim where I play on Ultra settings the max I saw was 75C
StigtriX
22 Posts
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May 7th, 2012 13:00
285.76 is the correct driver and it can be found here: www.dell.com/.../19
The one you're currently running is not officially supported by your card and may cause problems.
StigtriX
22 Posts
0
May 7th, 2012 13:00
Have you overclocked the cards? Have you checked the temperature under idle and load?
If you don't already have a program to do it with, you cand download speedfan: http://www.almico.com/speedfan.php or msi afterburner, if you prefer that: http://event.msi.com/vga/afterburner/download.htm
Suffrxs
34 Posts
0
May 7th, 2012 13:00
But the thing is that that driver also has strong issues, en.community.dell.com/.../20084471.aspx
...
Suffrxs
34 Posts
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May 7th, 2012 14:00
No problem, I'll do as I said earlier too. And thanks again for your effort.
StigtriX
22 Posts
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May 7th, 2012 14:00
Then I can only say what I did earlier:
You should try to uninstall and then install the newset driver for the 500 series if you keep getting problems then. If that doesn't work I'm afraid I can't help you.
http://www.geforce.com/drivers
I'm sorry that I can't be of more help. Do note that we Rockstars are not DELL employees. We are just here to help, using our own sparetime to do so :)