Highlighted
fuzzyalienware
1 Nickel

X51 Reseat Hard Drive - Visible but not bootable.

Hi everyone,

So this one is driving me up the wall! I have an Alienware X51 and it is constantly asking me to reseat the drive as it believes it is not present, even though in the bios (A01) it actually can see the drive and when I run some Alienware EPA thing, it says that it is 1TB and working fine!

The bios settings are all set to the default, the hard drive has Windows 7 Installed and ready to go, but for the life of me, it won't boot. Oh and also how do you get it to force eject a DVD in the bios?

Any help would be greatly, greatly appreciated. I'm just wanting to update to A03, which should solve this problem I hear, but it is an .exe file. Go figure.

Fuzzy.

0 Kudos
11 Replies
Moderator
Moderator

Re: X51 Reseat Hard Drive - Visible but not bootable.

Perhaps you should try reinstalling Windows or getting to it into safe mode.

Alienware-L_Porras
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

0 Kudos
fuzzyalienware
1 Nickel

Re: X51 Reseat Hard Drive - Visible but not bootable.

... I can't boot to windows at all lol.

I put a fresh install of windows 7 on it by installing in another computer so the drive works fine.

0 Kudos
Moderator
Moderator

Re: X51 Reseat Hard Drive - Visible but not bootable.

Try reinstalling Windows then but on the x51, booting to the CD and not the HDD to see if it recognizes it.

Alienware-L_Porras
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

0 Kudos
fuzzyalienware
1 Nickel

Re: X51 Reseat Hard Drive - Visible but not bootable.

I'll try but it comes back to a secondary issue, how do you force eject a DVD in the drive?

Thanks for your help btw!

0 Kudos
mav711
3 Zinc

Re: X51 Reseat Hard Drive - Visible but not bootable.

you might want to update to the latest bios as well A03.

0 Kudos
fuzzyalienware
1 Nickel

Re: X51 Reseat Hard Drive - Visible but not bootable.

Thank you everybody for trying to help, but as stated I can't update to A03 because I don't have an operating system!

0 Kudos
Moderator
Moderator

Re: X51 Reseat Hard Drive - Visible but not bootable.

Did you try the paperclip?

Alienware-L_Porras
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

0 Kudos
Moderator
Moderator

Re: X51 Reseat Hard Drive - Visible but not bootable.

fuzzyalienware,

Can you still boot into the bios? If yes, do that and then press the ODD (optical disk drive) eject button. What happens? Did you make any changes in the bios in the past before the HDD issues started?

0 Kudos
mav711
3 Zinc

Re: X51 Reseat Hard Drive - Visible but not bootable.

The ODD on X51 is software controlled and requires the ODD monitor app to be running in windows or an operating system that can send a software eject signal.  For example in windows right clicking the ODD and choosing eject.

If you booted windows from a USB key you could send a software/eject command. Acutally any os booted from USB would work too as long as it can send "software eject" to the ODD drive.

0 Kudos