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March 30th, 2020 13:00
15 R3, OC controls failed to load profiles, #2
Hi, I have same issue. This is what I have already tried. I used my service tag and installed the command center, restarted the computer and then installed Alienware-OC-Controls_CK0HC_WIN64_1.1.11.1110_A05.
Restarted the computer and I had exact same error you have.
Then, I uninstalled everything and restarted the machine couple of times. Then installed Alienware-Command-Center_D6HRD_WIN_5.1.27.0_A00 of command center after contacting the Dell Support chat. After installation It automatically asked me to install some missing components and then it automatically installed OC Controls.
After everything was installed. I restarted my PC and then tried accessing the command center, I don't see Over Clock controls anywhere.
I rebooted my PC and then checked in BIOS, I see that Over clocking is enabled.
Please help..
DELL-Cares
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March 31st, 2020 03:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
baker.chad1
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April 23rd, 2020 13:00
I tried full uninstall and reinstall steps from support when FX dissapeared after first few days. Just got the R9 and have no way to even check the regular command settings now that no Command center will load. I get the fatal error 1603 "consult windows installer help..." message when trying to install now.