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5 Posts
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18378
17 R3, screen won't turn on after sleep
I have a 2015 alienware 17 r3 windows 10. This week, the screen stopped turning on whenever i wake the computer from sleep. There was a recent update which could've caused it. I have tried everything from power/display settings, to diagnostics in bios, command file checking, and even resetting the whole computer. The problem is still there. The only thing that turns on the laptop screen, after being in sleep mode, is either connecting the hdmi cable (for external monitor) or disconnecting the hdmi cable. I seriously don't know what to do and might have to ship it to get it fixed. Please let me know what could be the problem. I am still looking at forums to find solutions.
DavidG4239
5 Posts
1
March 18th, 2018 16:00
Update. I have fixed the problem with no issues so far. I had uninstalled the Intel HD 530 driver from the Device Manager, restarted the pc, and updated through Windows Update. I did NOT not update the Intel HD 530 driver through the Device Manager. I am afraid that's what's gonna mess up my computer again.
scotch-irish
1 Message
0
March 13th, 2018 09:00
Mine has been doing the same thing.
DavidG4239
5 Posts
0
March 13th, 2018 16:00
Glad to know I'm not the only one. I will post the solution or updates. Lmk if you ever find the solution.
ThomasAAT
2 Intern
2 Intern
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385 Posts
0
March 15th, 2018 07:00
Maby this is unrelated your problem but I tought it is worth mentioning.
JBarretta
1 Message
0
October 25th, 2018 17:00
Same problem. Mine seems to respond if I undock and close/open the lid.
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
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3.1K Posts
0
February 15th, 2022 15:00
Hi @DavidG4239 !
I hope I can help with the issue you are having today.
"This week, the screen stopped turning on whenever i wake the computer from sleep. There was a recent update which could've caused it. I have tried everything from power/display settings, to diagnostics in bios, command file checking, and even resetting the whole computer. The problem is still there. "
I highly recommend you run these three commands to fully fix any issues:
sfc /scannow
chkdsk /r
chkdsk /f after the upper two are run.
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"The only thing that turns on the laptop screen, after being in sleep mode, is either connecting the hdmi cable (for external monitor) or disconnecting the hdmi cable. "
I recommend you install these drivers for your 17 R3 to possibly fix these issues:
NVIDIA GeForce GTX Series Graphics Driver | Driver Details | Dell US
NVIDIA GeForce GTX Series Graphics Driver | Driver Details | Dell US
Intel UHD Graphics Driver | Driver Details | Dell US
Then installing or if you already have NVIDIA GeForce Experience on your laptop, use the custom options when installing the game ready driver and select the checkmark where it says clean installation of graphics driver.
Hope I can help and let me know if any issues occur you need help with.