17 R4, fans rattling, screen freezing, random shutdowns

Question

I've been having the same problems with my Alienware 17 R4. I also see that there are a lot of OTHER computer manufacturers having the same problem. The only changes to my system included: - Windows 10 auto updates - Dell support driver updates Nothing else changed. I just tried uninstalling Dell SupportAssist to see if that stops it. It's a random freeze (everything freezes, including mouse), and computer fans go high speed. Have to do a hard shutdown and restart, then it's normal again. I've also been experiencing random memory change/seating issues. All of this seems to be a software issue, based on the HUNDREDS of similar forum problems.So, Dell - what's the problem? No system changes, nothing overheating, nothing broken on these HUNDREDS of computers. Is it Windows? Is it Dell? Is it a third-party software issue?

shravan_dell · Answer

HI Eric_Bolden,  I had the same issue what you have described. Try this solution. hope it helps.  you need to disable dell data vault services.  Dell Alienware fan issue - YouTube

Alienware

Was this post helpful?