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1013
April 19th, 2021 06:00
17 R4, fans rattling, screen freezing, random shutdowns
I've been having the same problems with my Alienware 17 R4. I also see that there are a lot of OTHER computer manufacturers having the same problem. The only changes to my system included:
- Windows 10 auto updates
- Dell support driver updates
Nothing else changed. I just tried uninstalling Dell SupportAssist to see if that stops it. It's a random freeze (everything freezes, including mouse), and computer fans go high speed. Have to do a hard shutdown and restart, then it's normal again. I've also been experiencing random memory change/seating issues. All of this seems to be a software issue, based on the HUNDREDS of similar forum problems.
So, Dell - what's the problem? No system changes, nothing overheating, nothing broken on these HUNDREDS of computers. Is it Windows? Is it Dell? Is it a third-party software issue?



shravan_dell
1 Rookie
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20 Posts
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July 10th, 2022 23:00
HI Eric_Bolden,
I had the same issue what you have described. Try this solution. hope it helps.
you need to disable dell data vault services.
Dell Alienware fan issue - YouTube