17 R5, left side macro keys, power button

Question

I got my Alienware 17R5 on January 30th! Windows was updated along with BIOS! Last week it came to my attention that the Left side Macro Keys & Alienhead power button lights do not switch off when i choose dark mode in the Alienware command center!Yesterday, i created a theme in AlienFX which got saved but, after the unit was restarted from hibernate & when i chose to change the theme, the theme created by me was no longer present & the default blue theme automatically came on!I do remember seeing some notifications after the updates that apparently mentioned some error about Alienware command center! Upon reviewing Event Viewer I found this error! < Event xmlns =' http://schemas.microsoft.com/win/2004/08/events/event ' > < System > < Provider Name =' Application Error ' /> < EventID Qualifiers =' 0 ' > 1000 EventID> < Level > 2 Level> < Task > 100 Task> < Keywords > 0x80000000000000 Keywords> < TimeCreated SystemTime =' 2019-02-10T08:57:05.955420500Z ' /> < EventRecordID > 6224 EventRecordID> < Channel > Application Channel> < Computer > DESKTOP-******* Computer> < Security /> System> - < EventData > < Data > AWCC.exe Data> < Data > 5.2.24.0 Data> < Data > 5c34f3cf Data> < Data > twinapi.appcore.dll Data> < Data > 10.0.17763.292 Data> < Data > 270a22eb Data> < Data > c000027b Data> < Data > 00000000000bd588 Data> < Data > 25dc Data> < Data > 01d4c11e98b8a66e Data> < Data > C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.24.0_x64__htrsf667h5kn2\AWCC.exe Data> < Data > C:\Windows\SYSTEM32 winapi.appcore.dll Data> < Data > 66572f34-d995-4de7-b20e-0fef4082bb09 Data> < Data > DellInc.AlienwareCommandCenter_5.2.24.0_x64__htrsf667h5kn2 Data> < Data > App Data> EventData> Event> Would appreciate if someone knows how to resolve this issue!

alpinsava · Accepted Answer

@Alienware-EimyThank you! After installing the command center it did try to update OC controls but failed with an error that it already existed! I then uninstalled OC from control panel & reinstalled it! It works fine after that! I cant seem to change the color of the macro keys except for the 3 color options that are predefined, but apart from that I don't see any other issue!

Eimy_B · Accepted Answer

Left Macro keys and power button are status lights. They will not go off.

Eimy_B · Answer

Hi @alpinsava, Uninstall and reinstall the Command Center following ALL the steps in this article.  Also check<ADMIN NOTE: Broken link has been removed from this post by Dell>

alpinsava · Answer

Hello! Thank you for your reply! Do I uninstall & reinstall the Alienware Command center with Alienware OC controlls or just the command center?

Eimy_B · Answer

@alpinsava   Try just the AWCC first.

alpinsava · Answer

@Alienware-Eimy THe left side Macro Keys still dont go dark when i select dark mode in command center!

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