Nate Helix
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Alienware Command Center 17" R5

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Please help. After the update, the FX is now missing. I cannot change the lights, even the FN+F12 doesn't work anymore

Also, the fusion functionalities don't work anymore too. It crashes when you click some of its icons. 

I tried everything! from uninstalling and re-installing. But no luck.

Please help

Take pride in what you do & let the quality of your work be your signature.
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BonesB
2 Iron

Re: Alienware Command Center 17" R5

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This happened to me also after the recent update. Got it back by using windows system restore.

 

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Re: Alienware Command Center 17" R5

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Hi @Nate Helix,

You can try the system restore or download 5.2.0.0 from site and perform a clean install (following ALL the steps from this link).

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Nate Helix
1 Nickel

Re: Alienware Command Center 17" R5

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Thank you!

I've done all the instructions, however the Command Center was stuck on loading screen. See image link

https://ibb.co/m33bTK

You can also notice that Overclock and Thermal are loading. 

Also, check this ErrorLog

https://ibb.co/k9CaNe 

I need a major help.

Regards,

Nate

 

Take pride in what you do & let the quality of your work be your signature.
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BonesB
2 Iron

Re: Alienware Command Center 17" R5

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Hi i had exactly the same thing. After installing AWCC i also installed Intel Dynamic Platform and Thermal Framework

and Alienware OC Controls. Reboot and wait a while before opening AWCC, eventually it kicked in.

Hope it helps.

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Nate Helix
1 Nickel

Re: Alienware Command Center 17" R5

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Hi Bones B,

thank you for sharing your solution. I already did re-install ALL the chipsets including Intel Dynamic Platform and Thermal Framework + OCC Controls + restart. However, like I mentioned earlier on my post,  the Command Center was stuck on loading screen. (see attachment

Anyways, I did a "system restore"  (dated closest before the patch update of AWCC) and everything works fine. 
There's nothing we can do for now. Even you re-install the previous patch of AWCC 5.2.0.0 won't work.


In my conclusion, the latest patch for the Command Center is buggy and broken. Dell programers should fix this immediately. So don't allow the Command Center to update whenever it finds an internet and download the latest patch.

 

UPDATE: August 29th 2018 

From time to time, the AWCC 5.2.1.0 will go crazy again. You cannot change the lighting. However, you can fix this by doing a BIOS Diagnostic Test, and system defragment. Do not install its component. 

ANOTHER SOLUTION:

" If AWCC doesn't work again, try to end task all ACTIVE processes from the Task Manager (Alienware Command Center, awcc.background.server, awcc service and xtuservice) and try to re-open the AWCC again." suggested by Timmy Barriga

 

That's all I can share for now.

Take pride in what you do & let the quality of your work be your signature.
fedupofthis
1 Nickel

Re: Alienware Command Center 17" R5

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So ,basicaly Alienware/Dell have removed one of the prime reasons i bought this particular laptop instead of another and there is no answer,because there is nobody i can find at either company that even acknowledges this is a problem,everytime i turn the **bleep** thing on it happily goes through all the colours i can no longer change before reverting to a default all available lights are blue bright with no way to change any,way to lose a potential lifetime customer,if i dont smash it up anyway to get a refund?

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Nate Helix
1 Nickel

Re: Alienware Command Center 17" R5

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Hahaha I'm not sure if you get a refund for that.

Well, Dell-Alienware is been known for having a very poor customer service since then. I'm not sure if they are going to fix their brand on that. But I know that Alienware is a great laptop, though they just released a buggy AWCC that affects light and macro controls.

For now, let's wait for the newest patch.

My laptop is currently running well without any problems as long as I don't let the AWCC updates itself.

Take pride in what you do & let the quality of your work be your signature.
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fedupofthis
1 Nickel

Re: Alienware Command Center 17" R5

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so,the only thing i can do is turn auto update off?,thanks for the reply,will be writing to a uk address for dell and see what the response is,if i get no joy the voices tell me to go there and destroy as much dell property as possible,see how they like having something they have paid for taken away lol,not a good idea i know,but they sold a laptop to a schizophrenic outlaw and then stole some of its functions,its only other people who put up with such blatant theft not me.

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Polado
1 Copper

Re: Alienware Command Center 17" R5

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May I know your working well version of BIOS and AWCC?

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