Please help. After the update, the FX is now missing. I cannot change the lights, even the FN+F12 doesn't work anymore
Also, the fusion functionalities don't work anymore too. It crashes when you click some of its icons.
I tried everything! from uninstalling and re-installing. But no luck.
Solved! Go to Solution.
Hi @Nate Helix,
You can try the system restore or download 220.127.116.11 from site and perform a clean install (following ALL the steps from this link).
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I've done all the instructions, however the Command Center was stuck on loading screen. See image link
I need a major help.
Hi i had exactly the same thing. After installing AWCC i also installed Intel Dynamic Platform and Thermal Framework
and Alienware OC Controls. Reboot and wait a while before opening AWCC, eventually it kicked in.
Hope it helps.
Hi Bones B,
thank you for sharing your solution. I already did re-install ALL the chipsets including Intel Dynamic Platform and Thermal Framework + OCC Controls + restart. However, like I mentioned earlier on my post, the Command Center was stuck on loading screen. (see attachment)
Anyways, I did a "system restore" (dated closest before the patch update of AWCC) and everything works fine.
There's nothing we can do for now. Even you re-install the previous patch of AWCC 18.104.22.168 won't work.
In my conclusion, the latest patch for the Command Center is buggy and broken. Dell programers should fix this immediately. So don't allow the Command Center to update whenever it finds an internet and download the latest patch.
UPDATE: August 29th 2018
From time to time, the AWCC 22.214.171.124 will go crazy again. You cannot change the lighting. However, you can fix this by doing a BIOS Diagnostic Test, and system defragment. Do not install its component.
" If AWCC doesn't work again, try to end task all ACTIVE processes from the Task Manager (Alienware Command Center, awcc.background.server, awcc service and xtuservice) and try to re-open the AWCC again." suggested by Timmy Barriga
That's all I can share for now.
So ,basicaly Alienware/Dell have removed one of the prime reasons i bought this particular laptop instead of another and there is no answer,because there is nobody i can find at either company that even acknowledges this is a problem,everytime i turn the **bleep** thing on it happily goes through all the colours i can no longer change before reverting to a default all available lights are blue bright with no way to change any,way to lose a potential lifetime customer,if i dont smash it up anyway to get a refund?
Hahaha I'm not sure if you get a refund for that.
Well, Dell-Alienware is been known for having a very poor customer service since then. I'm not sure if they are going to fix their brand on that. But I know that Alienware is a great laptop, though they just released a buggy AWCC that affects light and macro controls.
For now, let's wait for the newest patch.
My laptop is currently running well without any problems as long as I don't let the AWCC updates itself.
so,the only thing i can do is turn auto update off?,thanks for the reply,will be writing to a uk address for dell and see what the response is,if i get no joy the voices tell me to go there and destroy as much dell property as possible,see how they like having something they have paid for taken away lol,not a good idea i know,but they sold a laptop to a schizophrenic outlaw and then stole some of its functions,its only other people who put up with such blatant theft not me.