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G Laptops (Inspirons) are not Alienware Laptops
Even though both platforms use AWCC (Alienware Command Center), they are different platforms that utilize their own Forum board.
All G Inspiron Laptops questions should be posted HERE on the Inspiron Laptops board.
Dell customer care/service. If already out of warranty, click here. Find your Service Tag
DELL-Chris M
#IWork4Dell