I've had 2 gaming keyboards that had keys suddenly stop working. It is not a software issue since swapping keyboards does not repeat the problem. I called Alienware about a keyboard, only 2 weeks in use and still under manufacturer warranty. Since I did not buy it direct from Dell / Alienware, they told me that they had no way to deal with repair or replacement. Very disappointing. I'm used to good service from Alienware. I went to the company I bought the keyboard from and they replaced it. Lets hope the 3rd keyboard works properly.
Yes, I had similar problems on my laptop keyboard, the 5, 6, X & V stopped working. My virtual keyboard & external keyboard worked just fine, but a bit inconvenient. A few tops to keys came off, ESC and '7' keys. When I tried to screen capture my 'windows' key was very sensitive and hindered my 'screen capture' operations.
Same problem here! Sometimes if I hit the key a few times it works. Sometimes it works no problem. It's my space bar, that does that. e worked using copy paste for this message. Oh and c doesn't work either. Maybe intermittently because when I hit the key a bunch of times it does work. Its seems to work somedays and other days those are the problem keys. Dell really needs to fix this because it's clearly a software not hardware issue. Wait just got the e to work temporarily as well. It's completely intermittent. Grrr!
PSS. I do not know when it started because I don't use my keyboard often. But now when I need to I can't. I'd guess this happened in the last few months for me
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
1
February 7th, 2018 14:00
Hi @buha,
Send me a private message with the Service Tag so I can assist you further.
MondoNachos
1 Message
0
October 24th, 2018 14:00
i also get that too my keys 4 and p doesnt work at the start... Help plz
car2ner
1 Message
0
October 30th, 2018 11:00
I've had 2 gaming keyboards that had keys suddenly stop working. It is not a software issue since swapping keyboards does not repeat the problem. I called Alienware about a keyboard, only 2 weeks in use and still under manufacturer warranty. Since I did not buy it direct from Dell / Alienware, they told me that they had no way to deal with repair or replacement. Very disappointing. I'm used to good service from Alienware. I went to the company I bought the keyboard from and they replaced it. Lets hope the 3rd keyboard works properly.
Nam Guy
1 Message
0
October 31st, 2018 10:00
Yes, I had similar problems on my laptop keyboard, the 5, 6, X & V stopped working. My virtual keyboard & external keyboard worked just fine, but a bit inconvenient. A few tops to keys came off, ESC and '7' keys. When I tried to screen capture my 'windows' key was very sensitive and hindered my 'screen capture' operations.
eva4eva
1 Message
0
December 7th, 2018 21:00
Same problem here! Sometimes if I hit the key a few times it works. Sometimes it works no problem. It's my space bar, that does that. e worked using copy paste for this message. Oh and c doesn't work either. Maybe intermittently because when I hit the key a bunch of times it does work. Its seems to work somedays and other days those are the problem keys. Dell really needs to fix this because it's clearly a software not hardware issue. Wait just got the e to work temporarily as well. It's completely intermittent. Grrr!
PSS. I do not know when it started because I don't use my keyboard often. But now when I need to I can't. I'd guess this happened in the last few months for me
raazsik
1 Message
0
November 30th, 2019 13:00
have you found a solution for the key board problem
MVSPlayer
1 Message
0
December 6th, 2019 09:00
Hi Andrei,
Your problem was solved ? Please can you share how ?
I am having the same problem now.
Thanks in advance,
Marcus