2 Posts
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797
December 19th, 2022 05:00
m15 R5, my WiFi not working properly
Alienware m15 Ryzen Edition R5
Hi everyone,
I come here as a last resort. I spent hours with Dell support and my internet provider on the phone but nothing worked.
My Alienware m15 R5 and WiFi are not working properly working together. My m15 R5 is working great on every other WiFi. My WiFi is working great with every other devices. One of my friend as exactly the same laptop and it's not working either.
I tried to update the Killer WiFi 6 AX1650x 160MHz Wireless network adapter (200NGW) but still not working.
The only way to make it work is to plug it to the modem.
Please help!
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JOcean
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December 19th, 2022 05:00
This forum posts may help. Also try this Dell support page. I have also seen posts from users that suggested installing only the driver and uninstall the Killer Intelligence Centre and any other Killer software just leaving the driver. One other thought, if you have SmartByte installed uninstall it and disable it in Task Manager.
Momzimom
2 Posts
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December 20th, 2022 04:00
Thanks a lot for the reply. I already tried everything you said except uninstalling Killer Intelligence Center. As soon as I did the problem was solved!
I really appreciate your help!
JOcean
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69.5K Points
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December 20th, 2022 05:00
Happy to help out!
badh0r53
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June 6th, 2024 17:44
Ran into this issue today upon buying a used Alienware R5. I tried installing the old, official Killer drivers and then removed them. With them, I didn't have any connectivity. Without them, I had temporary connectivity. What ultimately solved the problem was disabling fast boot in windows. This can also impact Linux if you're duel booting and are loading from a warm boot (where you were already in Windows).
Leaving this bread crumb for the next person that runs into this.
https://www.reddit.com/r/Alienware/comments/17tnivr/alienware_x15_r2_turn_off_fast_startup
P.S. While not officially supported, I'm actually running Windows 11 w/o issue on this machine.
P.S.S. I use Windows for gaming and use Linux for work. Although, that's starting to change due to Steam's efforts with Proton. https://ubuntu.com/blog/linux-gaming-with-ubuntu-desktop-steam-and-proton
P.S.S.S. The wifi worked out-of-the-box in Linux. :)