Unsolved

1 Rookie

 • 

1 Message

298

December 25th, 2022 17:00

x17 R2, AWCC FX no option or device selection to customize Keyboard RGB

Alienware x17 R2

Alienware x17 R2

System:

Computer: Alienware x17 R2
CPU: Intel Core i9-12900HK (Alder Lake-H 682, L0)
2900 MHz (29.00x100.0) @ 1596 MHz (16.00x99.8)
Motherboard: Alienware 0FHD6K
BIOS: 1.10.0, 11/14/2022
Chipset: Intel Alder Lake-P PCH
Memory: 32768 MBytes @ 2394 MHz, 40-39-39-76
- 16384 MB PC38400 DDR5 SDRAM - SK Hynix HMCG78MEBSA092N
- 16384 MB PC38400 DDR5 SDRAM - SK Hynix HMCG78MEBSA092N
Graphics: Intel Iris Xe Graphics (Alder Lake-P 682 GT2) - Integrated Graphics Controller [DELL]
Intel Iris Xe Graphics, 1024 MB
Graphics: NVIDIA GeForce RTX 3080 Ti Laptop [DELL]
NVIDIA GeForce RTX 3080 Ti Laptop, 16384 MB GDDR6 SDRAM
Drive: WD_BLACK SN850X 2000GB, 1953.5 GB, NVMe
Drive: WD_BLACK SN850X 2000GB, 1953.5 GB, NVMe
Sound: Intel Alder Lake-P PCH - cAVS (Audio, Voice, Speech)
Sound: NVIDIA GA103 - High Definition Audio Controller
Network: Killer Wi-Fi 6E AX1675s 160MHz Wireless Network Adapter (211NGW)
Network: RealTek Semiconductor/Killer E3000 2.5 Gigabit Ethernet Controller
OS: Microsoft Windows 11 Professional (x64) Build 22621.963
Keyboard: Alienware X-Series thin keyboard with per-key AlienFX lighting: Item number: 583-BIOU

Symptoms:

No keyboard device shown in AWCC FX Controls.

No ability to change keyboard RGB settings.

Power button, Alienware head on lid, and racetrack all work as expected.

Keyboard lit in default blue, both audio mute and windows lock key toggle to white when pressed.

Keyboard displays rainbow during boot.

Symptom Summary:

Keyboard appears to be working as expected. Controls appear to be missing from AWCC FX.

Troubleshooting:

Remove and Re-Install AWCC per instructions in below thread by @DELL-Jesse L 

No Change.

Additional Info:

Various screen shots, HW_Info component display, dell service/driver

https://imgur.com/a/FlEhTEJ

Other Related Threads:

No Responses!

Top