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Avamar GLR unable to mount database
Im having issues with GLR plugin for Exchange. Backup works but GLR restore not.
Here is log
2015-07-08 15:31:41 avexchglrsvc.exe Info: Preparing for state transition - Current state: 'STATE_MOUNTING_VOL' (3), Next state: 'STATE_MOUNTED_VOL' (4), Destination state: 'STATE_MOUNTED_VOL' (4), Transition cause: 'CAUSE_MOUNT_NEW_VOLUME' (1), Operation type: 'OPTYPE_NORMAL' (0), Event name: 'avfs_mount_vol' 2015-07-08 15:31:41 avexchglrsvc.exe Info: Successfully transitioned from 'STATE_NOT_MOUNTED' (3) to 'STATE_MOUNTING_VOL' (4) due to the transition cause of 'CAUSE_MOUNT_NEW_VOLUME' (1) 2015-07-08 15:31:41 avexchglrsvc.exe Info: Transitioning from 'STATE_MOUNTING_VOL' (3) to 'STATE_MOUNTED_VOL' (4) due to the transition cause of 'CAUSE_MOUNT_NEW_VOLUME' (1)... 2015-07-08 15:31:41 avexchglrsvc.exe Info: Mount was unsuccessful, preparing for state transition - Current state: 'STATE_MOUNTED_VOL' (4), Next state: 'STATE_DISMOUNTING_VOL' (8), Destination state: 'STATE_NOT_MOUNTED' (1), Transition cause: 'CAUSE_PREVIOUS_FAILURE' (11), Operation type: 'OPTYPE_NORMAL' (0), Event name: 'avfs_mount_vol' 2015-07-08 15:31:41 avexchglrsvc.exe Info: Successfully transitioned from 'STATE_MOUNTING_VOL' (4) to 'STATE_MOUNTED_VOL' (8) due to the transition cause of 'CAUSE_MOUNT_NEW_VOLUME' (1) 2015-07-08 15:31:41 avexchglrsvc.exe Info: Transitioning from 'STATE_MOUNTED_VOL' (4) to 'STATE_DISMOUNTING_VOL' (8) due to the transition cause of 'CAUSE_PREVIOUS_FAILURE' (11)... 2015-07-08 15:31:41 avexchglrsvc.exe Info: Preparing for state transition due to a previous failure - Current state: 'STATE_DISMOUNTING_VOL' (8), Next state: 'STATE_NOT_MOUNTED' (1), Destination state: 'STATE_NOT_MOUNTED' (1), Transition cause: 'CAUSE_PREVIOUS_FAILURE' (11), Operation type: 'OPTYPE_NORMAL' (0), Event name: 'avfs_mount_vol' 2015-07-08 15:31:41 avexchglrsvc.exe Info: Successfully transitioned from 'STATE_MOUNTED_VOL' (8) to 'STATE_DISMOUNTING_VOL' (1) due to the transition cause of 'CAUSE_PREVIOUS_FAILURE' (11) 2015-07-08 15:31:41 avexchglrsvc.exe Info: Transitioning from 'STATE_DISMOUNTING_VOL' (8) to 'STATE_NOT_MOUNTED' (1) due to the transition cause of 'CAUSE_PREVIOUS_FAILURE' (11)... 2015-07-08 15:31:41 avexchglrsvc.exe Info: Successfully transitioned from 'STATE_DISMOUNTING_VOL' (8) to 'STATE_NOT_MOUNTED' (1) due to the transition cause of 'CAUSE_PREVIOUS_FAILURE' (11) 2015-07-08 15:31:41 avexchglrsvc.exe Error: Error mounting AvFS volume '': avfs_volume::mount error: The parameter is incorrect
miroslav13
8 Posts
0
July 8th, 2015 07:00
Here is avexchglr_plugin log:
2015-07-08 15:31:41 avexchglr Error: Invalid mount letter, most likely caused by AvFS mount failure. 2015-07-08 15:32:11 avexchglr Error: Failed to mount database 2015-07-08 15:37:09 avexchglr Info: Cancel request received - no assistant or aborted assistant 2015-07-08 15:37:09 avexchglr Error: Could not set state machine to 'plugin timed out', because of STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_timedout' event with transition cause of 'CAUSE_PLUGIN_TIMEDOUT' while in the 'STATE_NOT_MOUNTED' state
ionthegeek
2K Posts
0
July 9th, 2015 05:00
I recommend that you open a service request for this issue. Please include the logs from the failed GLR (avagent log, avexchglr_plugin logs, mount logs, etc.) as well as a copy of the system and application event logs when you open the SR.