Skip to main content
Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

jrwilliams

8 Posts

4069

January 15th, 2015 09:00

Issues Activating Avamar Client 7.0.102-43

Hello,

Trying to activate a new install of a Avamar Client of 7.0.102-43 and getting this message below:

Capture.JPG.jpg

Can't seem to get pass this but i'm entering the right information in the activation window to communicate back to my Avamar server, any thoughts are welcomed.

Nayaks1

77 Posts

January 15th, 2015 10:00

Although the article below talks about re-installation,but I believe you can try the first fix

https://emc--c.na5.visual.force.com/apex/KB_BreakFix_1?id=kA1700000000T01

jrwilliams

8 Posts

January 15th, 2015 10:00

I cannot access the link it would seem, i;m getting this message now, lol:

Capture.JPG.jpg
I have a ticket into EMC to help with this, not sure why its not working if I'm already on the forum

LilianaW

40 Posts

January 15th, 2015 10:00

Hi Williams,

The external link to access the KB article is  https://support.emc.com/kb/112557


Regards,

--Liliana

LilianaW

40 Posts

January 15th, 2015 11:00

Hi Williamas,

It may take time  probably for the account to be activated, this article should be visible to customers.

For some reason I did not find the option to add the PDF version here so for your convenience I will copy/paste the contents:

Symptoms

User receives the following error when attempting to active the Desktop/Laptop client after reinstallation.
*110* Re-registration of account /clients/XXXXX/avanargrid.corp.yyy.com is not permitted
Cause
The cid.bin file was gone after reinstall. The client looks like a new client to Management Console. The Management Console does not allow a new client register as an existing one.
Resolution
On the client machine, delete the following two files and try again:
C:\Program Files\avs\var\avagent.cfg
C:\Program Files\avs\var\cid.bin
If that does not work:
  1. From the mcgui policy window on the Avamar server,
  2. Select the Clients tab. 
  3. Navigate to the domain where the client is located. 
  4. Select the client in the right side pane, and edit the client. 
  5. Uncheck the Activated check box, and click OK. 
  6. The client should be able to register now.

I would give a try as nayaks recommended.

Regards,

--Liliana

jrwilliams

8 Posts

January 15th, 2015 11:00

Hello Liliana,

Thanks for responding....I did finally get en email saying I had full access....BUT

EMC
Account Holder:

Your request for a full-access EMC account has been approved.
You are now authorized to view resources about EMC support, products and
services, training options, and important EMC applications.

Thank you,

EMC Account Team

But now I got redirected to this page:

Capture.JPG.jpg

jrwilliams

8 Posts

January 15th, 2015 12:00

THANK YOU VERY MUCH NAYAKS, YOUR INFO WAS VERY HELPFUL IN THE DIRECTION I NEEDED TO TAKE TO RESOLVE THIS CASE, THANKS!

jrwilliams

8 Posts

January 15th, 2015 12:00

That's seemed to have worked, thanks Liliana !!!!

LilianaW

40 Posts

January 15th, 2015 12:00

Hi Williams,

Glad that it worked . You must thank to nayaks who point you to the article

--Liliana

Nayaks1

77 Posts

January 15th, 2015 22:00

Thanks Liliana

You are welcome jrwilliams

View More

View All

No Events found!

Top