FAST Cache missing in Unisphere

We can try re-committing FLARE as well as the FASTCache (if needed) but down time is recommended for this activity and it is also done by EMC Personnel.

I would recommend to Open an SR with EMC Technical Support specifying the issue.

The array was upgraded from FLARE 28 or 29 recently?

Hi,

If there was no upgrade or changes performed on the Array,

Try restarting the management server of SPA and SPB, one after the other.

Logout of Unisphere and Login, Check the status.

Thanks

Madhu

Can you please, upload the screenshot of SP Properties and if possible  naviseccli ndu -list output?!

I restarted the management server for both SPA and SPB last week. It immedietely resolved the issue, but the issue then returned about a day later.

Name of the software package:        -AccessLogix
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -FAST
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -FASTCache
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -RecoverPointSplitter
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -ThinProvisioning
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        NO
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -ThinProvisioning
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     YES
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -Unisphere
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -UnisphereAnalyzer
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        NO
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -UnisphereAnalyzer
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     YES
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        -UnisphereQoSManager
Revision of the software package:    -
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

Name of the software package:        FLARE-Operating-Environment
Revision of the software package:    04.30.000.5.524
Commit Required:                     NO
Revert Possible:                     NO
Active State:                        YES
Is installation completed:           YES
Is this System Software:             NO

No. We were running 04.30.000.5.517 and upgraded to 04.30.000.5.524 on both of our arrays. Since then this issue has been occurring on both.

Indeed. What is the current status of FAST Cache? Is it showing correctly or incorrectly?

ndu -list mentions it is Enabled so my guess would be it should so correctly.

If not, then the steps I mentioned might need to be performed.

If you are getting this issue intermittently, if Possible when it shows incorrectly is it possible you can check the same on different workstation? Java does act weird at times!

Thanks, I've reopened my SR. When Support called me back to take a look, FAST Cache was showing correctly again. Makes it hard to troubleshoot, but I'll keep trying. It's interesting that the same issue is occuring on both of our CX4-480 arrays.

Hi,

Same problem here. FAST cache is in the N/A state after Flare OS upgrade from 04.30.000.5.517 to 04.30.000.5.524 (CX4-240 array).

When I restart the Management Server on both SP FAST cache is back in "enabled" state for couple of hours. This is only temporary solution or workaround because after couple of hours FAST cache state is N/A again. I think this is a bug in Flare OS code.

I also opened a SR.

Regards.

D

Please run this command :naviseccli cache -fast -info and please tell me the output.

dazo wrote: Hi, Same problem here. FAST cache is in the N/A state after Flare OS upgrade from 04.30.000.5.517 to 04.30.000.5.524 (CX4-240 array). When I restart the Management Server on both SP FAST cache is back in "enabled" state for couple of hours. This is only temporary solution or workaround because after couple of hours FAST cache state is N/A again. I think this is a bug in Flare OS code. I also opened a SR. Regards. D

As you mentioned you have already opened a SR. Please, mention you are facing this issue after FLARE upgrade.

As GearoidG correctly, mentioned we do have support only Knowledge Base which should fix this problem.

However, from personal experience I would request you to schedule an offline activity as this procedure requires a reboot and at times series of reboots and both SP reboot at the same time.

In a gist to brief you about the process, we would be recommitting the FLARE OS and/or FAST Cache enabler, if required.

rupal wrote: Please run this command :naviseccli cache -fast -info and please tell me the output.

Not required, ndu -list is already provided and he did mention that FAST is working wonky! At times, it shows Enabled and some times N/A.

The correct process to be followed here is to ask support to review the primus,

The work around  does not require an offline window or any reboots of an SP

The fix will be in a future release of Flare code on both VNX and CLARiiON so an NDU upgrade would be required to get the fix.

Gearoid