Storage pool is offline. Please help.

Please open a service request for this issue, usually these are not trivial issues to resolve and would be beyond the scope to resolve

0x712D8154 indicates an error in the underlying private luns that make up the pool

There can be many causes of this including cache lost, double faulted raid groups etc

Regards

Gearoid    

   Thank you Gearoid for your answer,

But i can't, our contract not signed yet for this enclosure. It takes more time.

  I need to recover 2 critical LUNS. just 2 luns. How can i do that?

  Please help me Gearoid.

  Thank you again

Unfortunately this issue is beyond the scope of the forums, as it requires indepth log analysis usually

Please open an SR

Thanks

Gearoid    

You should reach out to your EMC sales team.  If the support contract has not been renewed, their might be an arrangement they can make behind-the-scenes.  Also, Sales can help get a time-and-materials charge in place, so that Support can assist you.  Reach out to your team and see what they can do for you.

Good luck!

Hello Karl and Gearold, 

Our request is denied such a difficult moment (critical data were blocked).

They said only by contract.

We are deeply disappointed in EMC.

Despite the many years of cooperation doing like this.

We are successfully recovered pool and later LUN's using naviseccli, mlucli and other tools.

Hi Jack,

we're having the exact same problem and we are looking to destroy the Offline LUNs.

Could you be so kind to share the steps you have taken either here or via private message?

Thanks a lot

Hello guys.

I got the same issue. Can anyone help me to get the resolution? I`ve tried naviseccli, but its impossible to bring LUN online if the pool is offline. Here is my thread clariion cx4-120 lun is offline.

nokogerra@gmail.com

Can anyone provide the password for poolrecovery (mlucli)?

Hi,

As already told by Gearoid, this issue is beyond the scope of the forums, as it requires in depth log analysis and sometimes the internal engineering team also have to work.

Regards,

Raj

Hi,

im having the exact same problem.

dont know the password for mlucli and flcli (fl -l XX -m xxxxxx)

can you provide de password and the storagepool recovery method you used?

cheers

Hello Jack20 or anyone can share the solution, THANKS

i´ve managed to bring back online my storagepools and the luns inside.

here´s how:

first go to to http://spa/setup http://spb/setup

then add your ip to the SET ADMINISTRATION ACCESS RESTRITIONS

then open https://spa:9519 (its a logmein connection) clariion1992 user and pw

open navicli , it starts a cmd console, then type flarecons
you´ll get a prompt fcli> then

type acc -m 1

then the command cld (number of the lun, ie, cld 5 ) try every lun you got, you´ll probably have to get into the other SP and try cld as the lun might be there.

it might work or not, it might destroy or not, you´re at your own. i only tried this when i had no more options

thanks of your feedback, but it's still offline ( the lun and pool still in offline state).

anymore commands and tips can try?

what do you have on each storage processor events? cache dirty? what are the errors  you have there?

we not found any dirty cache error in events log so far...after the cmds issued, the output as belows

fcli> cld 19

The FLU is already in the ASSIGNED state.

03/01/2017 01:28:51
fcli> cld 20

The FLU is already in the ASSIGNED state.

03/01/2017 01:28:54

we did those cld cmds clear on both sp.

pool and lun still offline

pls advse.