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Being lied to in order to get the sale???
So Ive been a long time alienware fan. Ive had an alienware aurora for almost 7yrs. Great pc only had to replace the gfx card. sadly the liquid cooling system leaked all over the motherboard and new gfx card. So I went to purchase a new one. The x51 looked like the perfect fit for me, only one thing I didnt see a media card reader on it or in the description. so I asked:
| heather: "oh i forgot to check something too does this pc have a multi card reader on it for like sd cards (camera)" | |
| 02/04/2015 09:13:41AM | Agent (TIP_Evangeline): "Yes it does and just one more thing, you may also consider getting the 2yrs Accidental Damage Service to cover accidental drops, spills, and electrical surges this is only $79" |
| 02/04/2015 09:15:29AM | Agent (TIP_Evangeline): "your thought please?" |
| 02/04/2015 09:16:13AM | heather: "no thank you" |
| 02/04/2015 09:17:33AM | heather: "where would the reader be located on the pc" |
| 02/04/2015 09:17:53AM | heather: "i dont see it nor do i see it under the description under ports" |
| 02/04/2015 09:18:11AM | heather: "none of the packages have it listed" |
| 02/04/2015 09:18:14AM | Agent (TIP_Evangeline): "Okay sure , please hold" |
| 02/04/2015 09:19:43AM | Agent (TIP_Evangeline): "It is located at the back of the tower Heather" |
| 02/04/2015 09:20:31AM | heather: "oh ok kewl" |
I got the pc yesterday and needless to say I was pretty ticked off when there wasnt a card reader or media port in the back of the tower. is this what your customer service is? I talked to another rep and he said to return it and get a refund Im not interested in returning it (I need it for work). Im a photographer so a card reader is a must. If she had told me there wasnt one I would had bought a different model. this may not seem like a big deal for some folks as they make portable usb readers. but to me its just the principal. I was lied to just to get a sale. If I do not hear from someone about this I will be contacting an agency.
robert p
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February 12th, 2015 11:00
Hi Heatherandbruce7978,
Thanks for your post. It's unfortunate you did not receive the product you ordered. Please contact me privately and I'll see what we can do to assist in this. Thanks.
Regards,
Robert
heatherandbruce
2 Posts
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February 14th, 2015 18:00
so I sent an email to customer care hoping that I could get some help from them
this is their reply
I have reviewed your email and understand that you are not satisfied with the order (Alienware X51)
I would like to inform you that Dell has a specialized department that takes care of the cases which involve Alienware Units.
The Alienware department will be able to help you with the order and you can reach the department at 1800-624-9896
To chat with the department please click on the blow link.
channels.us.dell.com/.../cimlogin.aspx;portid=9C39C2B5-F1B5-4B42-9928-10AE367360BB&nareferer=%27+escape%28document.location%29
Thank you for choosing Dell and have a wonderful day ahead.
are you kidding me????? after spending hours on the phone being tranfered and hung up on this is there solution. to call another number only to be told that they cant help me either cuz I purchased it under member purchase ??? Does anyone have like a corporate number or something to make a complaint cuz as soon as you say the word "complaint" you get hung up on,
DELL-Chris M
Community Manager
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54.9K Posts
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February 15th, 2015 09:00
The sales representative must have been confused. The Alienware X51-R2 small form factor desktop does not have a Card Reader. The more expensive large desktop Alienware Area-51 R2 does come with the 9-in-1 Nikon D80 Card Reader "built-in" to the motherboard. The only way you could add a Card Reader to the Alienware X51-R2 would be via an external USB 3.0 Card Reader. The only escalation path I know of to voice your complaints is through this online form. But other then apologize, there is no fix for this design choice by Dell.