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Black Friday deal not honored, overcharged by $400
To whom it may concern,
I am writing this letter to express my extreme disappointment with Dell in general, and its customer service branch specifically.
On the eve of black Friday I have ordered an inspiron 11 3000 series for $299 (even though the add I received showed for $279 for preferred members).
However, the next morning I received the following:
| Order Info | |||||||||||
| Order Date: 11/26/2015 Customer Number: 144608783 Dell Purchase ID: 2005404043504 PO Number: PO Number Not Supplied |
|
||||||||||
I was charged much more than what I approved my sale for and what my final amount in the checkout cart indicated.
Furthermore, the order info showed I have stated that it was ordered 11/26, when in fact it was shortly past midnight on 11/25. I do have the confirmation webpage saved when I first completed the order
My wife was placed on hold for hours daily by dell customer service for an entire week, and then finally offered only $90 as a refund. They said, and I quote, "if you don't like the deal then return the laptop"
My wife was placed on hold for hours daily by dell customer service for an entire week, and then finally offered only $90 as a refund. They said, and I quote, "if you don't like the deal then return the laptop"
This is the 3rd laptop I purchased from dell and I am extremely disappointed at the service I have received so far.
I hope this issue will be resolved
Thank you