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Dell Chat, Service Tag, McAfee Security Center, 15 month
This is Hari. I purchased Dell Inspiron 15R which has 15 months McAfee subscription included with the package. But when I created a new McAfee account and launched McAfee in my laptop it provides me 1 month validity. I tried to contact technical support through chat but Dell is not detecting my Service Tag to proceed further. Is there any solution for this?
hari8199
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March 6th, 2013 13:00
My McAfee subscription is now extended to 15 months by McAfee with the support and help of Dell.
Thanks Dell, McAfee and people who helped me :)
Bugbatter
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March 6th, 2013 16:00
Hari,
That's great news! I'm so glad to know that your problem has been resolved. All it took was a bit of teamwork. I will sleep better tonight knowing that. :emotion-2:
hari8199
9 Posts
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March 7th, 2013 11:00
Bugbatter, this success wouldn't been happened without you.
My heartful thanks to you :emotion-1:
May I know your actual name... Where is your physical location?
Don't DELL have any ticketing system to raise issues and to track it with the id's?
Thanks
Bugbatter
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March 7th, 2013 13:00
You're welcome, Hari.
As far as I know, Dell can track systems. Perhaps now that you have been in contact with them, they will be able to access your records more easily.
I am in the USA.
As long as your issue has been resolved, I am going to close this topic. Enjoy your new computer. :emotion-1: