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June 29th, 2019 08:00
Getting run around from Dell Tech Support- Inspiron 15 7000 latency issue
I do not have anymore time to deal with Dell Support. I contacted them in May with issues concerning the battery and the memory issue not allowing me to use Adobe Light-room CC. I have done 2 remote sessions with Adobe who stated that the specs on the laptop meet the requirements and it is not Light-room. In fact before I purchased the Inspiron I had Adobe and Dell compare system requirements.
16GB and the processor should run Light-room with no latency issues. It takes me an hour to edit a photo. Dell Support has done 3 remote sessions and made changes that have not helped . The last one made it worse.
Their last Dell Support email told me to contact Adobe. It was the email that prompted me to file a complaint.
My reply to the above :
"It is obvious that DELL is NOT looking at my case and the interventions we have attempted. Adobe has been involved since I purchased the laptop. I said many times that an Adobe tech has done 2 remote sessions and both times suggested I contact DELL.
I hit things
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June 29th, 2019 15:00
Dell Support has informed me that the Inspiron 15 7000 is maxed at 16GB. However, sales told me It could be upgraded to 32GB as did Dell Support in one of many remote sessions. It was recorded by Dell.
Dell is trying to blame the issue on Adobe and not addressing the battery issue and Latency with Light-room.
Dell-SreejithR
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July 1st, 2019 06:00
Thank you for your message. I apologize for the inconvenience you had to go through.
I have replied to your private message, requesting for few details. Please share the same, I will be glad to have this escalated.
This system model has 2 SODIMM slots & supports a maximum of 32GB, 16 GB is the max limit on one slot.
Thanks,
Sreejith