Horrible experience with my 14z

They sent me the wrong laptop and now after 2 months I have  started an escalation to return my merchandise but then suddenly forgot to call me back after were disconnected. I'm hoping the moderator sees this and helps me out from the total   that has been helping me.

this is the email address: CustomerResolution_2@dell.com
Dell Inc. Service Request #

Come on Dell...Do the right thing