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On Line Order Failing due to Shipping Address
When trying to complete an order for a XPS Laptop on-line I got as far in the checkout process as the Shipping Address screen. The error received was "You have entered or selected a shipping address that appears to be a Post Office Box. Dell cannot ship to a P. O. Box. Please update your shipping address to a valid street address to proceed." However, the address entered was a physical home address. I re-attempted multiple times without success.
It appears that Dell has changed their Address verification software. I have ordered from Dell in the past (twice for new PC's) without any issues in the shipping address.
I tried contacting Sales support 3 times. One attempt resulted in the sales person trying to take my order over the phone and up-selling me on on something that I didn't want.
This has been a very disappointing experience and a waste of my time. I am going to purchase a HP Laptop on-line instead.
robert p
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9.4K Posts
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June 14th, 2016 10:00
Hi mikedellamaestra,
Thanks for posting and bringing this to our attention.
I apologize that your ordering experience did not go smoothly. If you would like me to look into this for you, please send me a private message. Thanks.
Regards,
Robert
MikeDellaMaestr
2 Posts
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June 14th, 2016 11:00
I went back and tried again and I was able to get past the Address verification. I've ordered the XPS laptop and am awaiting shipping confirmation.
Thanks for responding.
Mike
robert p
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9.4K Posts
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June 16th, 2016 05:00
Awesome, glad you could get that resolved. Thanks again, I'll be closing my case, you may receive a survey in your email.
Regards,
Robert
seansean_co
1 Message
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September 10th, 2023 02:42
I'm getting the same error now, even with using previously "Saved" addresses which worked on prior orders. Changing to an entirely new address also does not work.