MadVanger
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Payment problem

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Hello,

I'm in Ukraine, but trying to buy Alienware SteamOs Machine for American address.

I can't chat with your online-support because of too huge difference in time zones. Also can't send any support request from dell.com because I have no DFS Account Number neither Order number since I can't pay for purchase so it isn't confirmed at the moment and have no order number.

I've gotten e-mail which states: "We are unable to process your Dell order as the payment wasn't authorized by your payment issuer. For security reasons card issuers may not approve unexpected online orders - until you call to confirm the purchase."

I've contacted my bank and they state that no transaction were registered from dell.com or any other customer for interested amount of money.

I will appreciate if you provide me any information why transaction can't be accomplished from your side or if you provided any contacts for my to connect concerning my issue.

Thanks

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Moderator
Moderator

RE: Payment problem

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Hi MadVanger,

Thank you for your inquiry regarding purchasing an Alienware Steam Machine for an American address. I am not certain I will be able to fully address your concerns, but I can offer some information. I was able to find the Steam Machine for sale in the Ukraine. It may be easier for you make a purchase through that website.

If you are trying to make a purchase on the US website, you need to use a US issued credit card as payment as Dell does not accept international credit cards. You also cannot have the order shipped to a forwarding company. Due to export regulations, it needs to be shipped to a US residence or office.

I trust this information is helpful. Should you need any additional information, please contact Dell Ukraine for order support.

Thanks,
Lorna


Social Media Support
#IWork4Dell

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2 Replies
Moderator
Moderator

RE: Payment problem

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Hi MadVanger,

Thank you for your inquiry regarding purchasing an Alienware Steam Machine for an American address. I am not certain I will be able to fully address your concerns, but I can offer some information. I was able to find the Steam Machine for sale in the Ukraine. It may be easier for you make a purchase through that website.

If you are trying to make a purchase on the US website, you need to use a US issued credit card as payment as Dell does not accept international credit cards. You also cannot have the order shipped to a forwarding company. Due to export regulations, it needs to be shipped to a US residence or office.

I trust this information is helpful. Should you need any additional information, please contact Dell Ukraine for order support.

Thanks,
Lorna


Social Media Support
#IWork4Dell

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MadVanger
1 Copper

RE: Payment problem

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Hi Lorna,

I like your answer but unfortunately there are no re-sellers or distributors in Ukraine who sell Steam Machine. Therefore I've tried to buy it using forwarding company and take additional tax burden to myself.

Very sad that I can't buy it.

In any case thank you for answer and support.

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