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Refund problem
I've been on the phone with the refund desk 4 times concerning a return of monitors. I was assured by the sales department that the monitors I ordered would be non reflective. When the monitors arrived, the were super reflective, and I needed to return them due to the lack of knowledge of the sales staff.
I was assured by the refund department I would receive a full refund, including shipping fees. When the refund was received, it was split between 2 credit cards, not refunded to the original credit card, and the shipping fees were not refunded.
Further calls to the refund department have been a waste of time. Once I was simply disconnected, twice I was promised a call back from a supervisor. I have heard nothing from the Dell refund department.
I can assure you, Dell, I will never again purchase a Dell product, and I will tell everyone I know about your lack of follow through, ill-trained sales staff, and rudeness of the help line.
How can I get the full refund, as promised, and get the refund office to use the appropriate credit card for refund?