Won’t process my return

Hi Nixie57, 

Thanks for posting. Apologies that your daughter's system is not performing as expected.

Have you tried troubleshooting with Tech Support about this issue?  Contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm.  If that is not resolving your issue, then you can try escalating to the Unresolved Issues department by filling out this form.  You will need the Service Request number.

Thanks for following up Robert. I’ve spoken with tech support and came to conclusion that laptop isn’t fast enough nor holds enough storage for my daughter’s needs. I don’t think saying 32 GB but really having 5 GB available is fair. I called to return it on MLK day and got a tech who transferred me to returns dept. and since I got a message instead of a person I assumed the dept was closed for the holiday since I had just spoken with a person. Next morning I’m told I can’t return it because the previous day was the last day to do it. I called on that day, I spoke to someone at Dell requesting a return but I’m penalized because I reached the wrong dept, was transferred prior to dept opening and assumed closure due to holiday. Bad business practice in my opinion and I’ve contacted my state AG office for assistance. Very disappointed in Dell. By the time I repeat my story out of frustration to friends and family and my daughter does the same , Dell will miss out on potential customers due to short sighted customer response on a $200 laptop.

Thank you for your message. I sincerely apologize for the inconvenience caused.

 

I will have our customer service team look into this and assist you within our support boundaries.

 

Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag/order number, registered name & email address.