This post is more than 5 years old
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9335
XPS12 Pre-production
Hi,
I placed an order almost 2 weeks ago for an XPS12, the order is still in pre-production and I am unable to get an update on the order. When I try to raise a support ticket or check on-line invoices I get an error message saying my order number is not recognised.
I have received an invoice to my email when I placed the order and can view the order on the order status page so I know its in the system just worried it might of got stuck.
Thanks
DELL-Roshan L
4 Operator
4 Operator
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4.4K Posts
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April 4th, 2013 04:00
Hi Martin,
I am following up with you on behalf of Frances as she is having issues with her Dell Community user ID.
As per the UPS tracking information we find your system order was delivered on Tuesday, 04/02/2013 at 11:05.
Could you confirm the same?
Please feel free to post back for any help.
Thank You
DELL-Frances Ya
94 Posts
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March 18th, 2013 18:00
Thank you for reaching out to our Community!
Please private message your Order Number and the name on the account. I will be glad to look into your order.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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March 18th, 2013 20:00
Smith1237,
To private message DELL-Frances Y,
Click on the blue DELL-Frances Y on the next page, start conversation, and please provide the following information...
first and last name
shipping address
phone number
email address
service tag
Thank you,
Rick
Smith1237
2 Posts
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April 4th, 2013 09:00
Hi, yes I have the laptop now. Everything seems good with it so far, thanks
DELL-Roshan L
4 Operator
4 Operator
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4.4K Posts
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April 5th, 2013 01:00
Glad you received the system.
Thank you for conforming.