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2456
SK Hynix SC308
I bought a "Dell" 250 gb ssd kit for my sons bare bones kit on 03/29/2107. The model is the SK Hynix sc308. It has already failed, and it is very difficult to get anyone at Dell to tell me if they can exchange this. Does anyone know who to contact about this? It supposedly has a 3 year warranty. I paid $159 for the kit so this is a little frustrating. :emotion-6:
timborockhard
8 Posts
0
May 19th, 2017 10:00
This is an automated email sent from Dell. The following information is a log of your Dell Chat session. Please save this log for your records.
Your session ID for this incident is 79847599.
Time
Details
05/19/2017 08:46:32AM
Session Started with Agent (Sagar_Kholapure)
05/19/2017 08:46:32AM
timothy: " Dell 256GB internal Solid State Drive (SSD) Upgrade Kit for upgrading Dell Desktops and Notebooks - 2.5' SATA
05/19/2017 08:46:47AM
Agent (Sagar_Kholapure): "Hello timothy. Thank you for contacting Dell Basic Warranty Support. My name is Sagar."
05/19/2017 08:47:28AM
Agent (Sagar_Kholapure): "Can you explain the issue you have with your system?"
05/19/2017 08:47:45AM
Agent (Sagar_Kholapure): "And please let me know the service tag first."
05/19/2017 08:48:09AM
timothy: "This SDD drive has failed after 6 weeks in my sons desktop."
05/19/2017 08:48:32AM
Agent (Sagar_Kholapure): "Okay."
05/19/2017 08:48:33AM
timothy: "His suystem is xxxxxxx"
05/19/2017 08:49:46AM
Agent (Sagar_Kholapure): "Can you confirm that the System you need support with is OptiPlex 790 MT with Service Tag : xxxxxxxx?"
05/19/2017 08:50:21AM
timothy: "yes, but what I need is to return and/or exchange the ssd drive I bought in March 2017."
05/19/2017 08:50:50AM
Agent (Sagar_Kholapure): "Thank you for your confirmation. I'd like to inform you that your System's Hardware Warranty expired on 1/14/2015."
05/19/2017 08:51:03AM
Agent (Sagar_Kholapure): "Dell's Basic Warranty support provides assistance for 'In-Warranty' products. You may contact our Out-of-Warranty queue at (800) 288-4410. Thank you for your understanding."
05/19/2017 08:52:31AM
timothy: "The ssd has a 3 year warranty. I purchased it from Dell. It can be used externally. It is not related to this system at all. Who do I contact to just exchange this ssd?"
05/19/2017 08:53:33AM
Agent (Sagar_Kholapure): "I'm sorry but your system does not have a warranty."
05/19/2017 08:53:54AM
Agent (Sagar_Kholapure): "You need to contact above mentioned number."
05/19/2017 08:54:20AM
timothy: "ok will do."
05/19/2017 08:55:36AM
Agent (Sagar_Kholapure): "Is there anything else that I may assist you with?"
05/19/2017 08:56:58AM
Agent (Sagar_Kholapure): "You can always get support for your PC, including diagnostic tests, driver downloads, how-to articles, videos, FAQs on www.Dell.com/Support."
05/19/2017 08:56:58AM
Agent (Sagar_Kholapure): "Thank you for choosing Dell. Wish you a wonderful day ahead."
05/19/2017 08:56:59AM
Agent sent nudge
05/19/2017 08:57:42AM
Session Ended - Nudge
05/19/2017 08:57:42AM
Session Ended
If you require further assistance, please visit us at support.dell.com
Do they really know what they are doing??? Very sad. :emotion-6:
timborockhard
8 Posts
0
May 19th, 2017 11:00
OK Dell customer support or whatever you are. I give up. No more wasting hours of my time on a simple part return. You win and you lose. I have purchased several systems from you but now will look for a company that actually cares about their customers. :emotion-12: