TScott79
2 Bronze

3.6.0 plugin not updating

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I just installed 3.6.0 and am trying to get the plugin updates, and it keeps failing.

TScott79_0-1623168621764.png

 

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Gregor.Smrz
2 Bronze

Re: 3.6.0 plugin not updating

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Hi,

I have the same issue with the same errors.
It looks like a browser problem, because with chrome it was not possible because the eula screen was not visible. With firefox i was able to do the update! Please try it with different browser...

Regards,

Gregor

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b00ch
2 Bronze

Re: 3.6.0 plugin not updating

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Im having the same issue going from 3.4 to 3.6. 

it goes to install it and reboots back like it never tried. 

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Re: 3.6.0 plugin not updating

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Hello,

 

This may be helpful. Video 21 is OpenManage Enterprise Plugins and Extensions - OME S02E09 :

https://dell.to/3w7gB8S

 

Dell EMC OpenManage Enterprise help video series : https://dell.to/3g0MxGy

 

 

Do you have the required licenses?

For example:

Certain features of Power Manager require licenses. Device monitoring and setting threshold values for alerting for both server and chassis devices do not require a license.

Power Capping and Emergency Power Reduction features require the following:

  • Server:
  • OpenManage Enterprise Advanced License
  • iDRAC Enterprise or Data Center License
  • VRTX and FX2 Chassis
  • CMC Enterprise License

 

 


DELL-Charles R
#IWork4Dell
Dell | Social Outreach Services - Enterprise

Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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TScott79
2 Bronze

Re: 3.6.0 plugin not updating

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@Dell -Charles R it won't install ANY plugin....so?

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Re: 3.6.0 plugin not updating

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Hello @TScott79,

 

Just to confirm, what plugin are you trying to update in OME? Could you get a screenshot of it? By the way, what type of license do you have on OME? 

 

 

Hi @b00ch,

 

Could you describe how did you update OME 3.4 to 3.6?


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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b00ch
2 Bronze

SRe: 3.6.0 plugin not updating

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Oh ty for responding. I was able to get help from the support lines. They are going to look at the logs. 

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TScott79
2 Bronze

Re: 3.6.0 plugin not updating

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@DELL-Joey C I don't even know what you mean?  I had all these plugins working fine before the update and I've never to my knowledge had a license for openmanage so?

 

None of the plug ins work they all return the same error above when trying to install.

supportassist

powermanager

updatemanager

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Re: 3.6.0 plugin not updating

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@TScott79 - As this is a new release these are the first reports of this. 

Does it present you any end user license agreement to accept when you update?

 

I have a Systems Management engineer engaged that will check into this and I can update on the results. 

If you have the ability to contact support directly and open a support case that could help.

 

@b00ch - If you could update us on the result of your case, when resolved, that would be great.

If you would like to private message me the case number I can get a look.

 


DELL-Charles R
#IWork4Dell
Dell | Social Outreach Services - Enterprise

Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Gregor.Smrz
2 Bronze

Re: 3.6.0 plugin not updating

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Hi,

I have the same issue with the same errors.
It looks like a browser problem, because with chrome it was not possible because the eula screen was not visible. With firefox i was able to do the update! Please try it with different browser...

Regards,

Gregor

View solution in original post

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TScott79
2 Bronze

Re: 3.6.0 plugin not updating

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@Gregor.Smrz thanks using FF worked, chrome was not showing the EULA popup at all.

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