Unsolved
13 Posts
0
3130
OMEnt - Warranty task keeps failing
I am trying to run the Warranty Task and it keeps failing with this message:
Messages:
Running
Task Failed. Completed With Errors.
Any suggestions?
Unsolved
13 Posts
0
3130
I am trying to run the Warranty Task and it keeps failing with this message:
Top
SMR-PBC
13 Posts
0
April 2nd, 2019 11:00
No, nothing ever is listed on the warranty page. Also I downloaded the DELL EMC Troubleshooter and ran the warranty check there against the first Service Tag and it responded as it should with all the warranty information.
qdellforum
33 Posts
0
April 2nd, 2019 11:00
It could be that a subtask of the warranty job failed but the logging's not detailed enough to isolate it, so it just rolls up to 'Task Failed: Completed with Errors".
Could you give some more detail? Is warranty information being populated for any of your servers?
qdellforum
33 Posts
0
April 2nd, 2019 14:00
In this case it sounds like communication from the OMEnt server to the Dell site isn't happening. There is an API that Dell publishes that is used to return warranty info based on the service tag. When you click "Refresh Warranty" button does a pop-up appears that says 'Unable to connect to dell.com. Warranty task failed.'?
I'd be curious if you're able to pull firmware baselines from Dell, or if that's also not working. If not, I think it's a pretty good bet the server just can't reach Dell. If that's not the issue I'd log a ticket.
Reading through similar issues on the forum here. I noticed that you posted you're moving from Essentials to Ent, does your Essentials instance show warranty info?
SMR-PBC
13 Posts
0
April 3rd, 2019 06:00
I am able to get the baseline and catalogs. Only thing that seems to be not working is the warranty discovery.
BlaaaBlaaaBlaaa
2 Posts
0
June 28th, 2019 00:00