RED016 Mount of remote share failed

Thanks for the question.

I think the doc says 111 is for NFS.  2049 might be in the mix too.  I'm trying to get confirmation on that, but you may check.  They 600-900 range surprises me.  If you can double check 111 and 2049 and still confirm 600-900 I'll go back to the team for another check.

Hope that helps,

Rob

http://topics-cdn.dell.com/pdf/dell-openmanage-enterprise-tech-release_users-guide_en-us.pdf

OK, I'll request they allow 2049 and see what happens. Due to internal change control policy, it'll probably be a week or two before the additional port will be allowed. Will report back with findings.

After getting the firewall rule for 2049, firmware deployments still fail with the same error. I will coordinate with our network personnel to perform another packet capture to see what is happening.

Ok, thanks.  Keep me posted.

Question: Are you using just the internal dell catalog download or a network share catalog?

Thx

Rob

Will do. Performed a packet capture, but did not see the 600-900 range this time. Currently waiting on our network personnel to temporarily allow all traffic between OME and the iDRAC's, then will perform another packet capture.

We are using the Dell catalog.

Turns out the failures to mount the file share were not related to network connectivity. We increased the RAM from 2GB to 4GB, and are now able to deploy firmware updates successfully and consistently.

Where exactly did you increase RAM?  OME appliance or Destination server?

Our appliance is already using 8GB

I'm guessing he moved his RAM up on the OMEnt appliance itself.  If you are at 8GM on the appliance and still experiencing trouble, I think we might need a ticket to dig into it a bit more closely.

Thanks!

Rob

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I'll put the phone number here, but I need to enter it in a goofy format since this forum software strips out a lot of numbers.

8-0-0-9-4-5-3-3-5-5

Reboot of appliance fixed the issue in our case.
VM is using 8 GB RAM.

I'm also seeing this behaviour. There are no firewall rules between OMEnt & the iDRAC. The firmware catalog being used is the "Latest" from the Dell site - ie. no local repository being used.

Have tried following troubleshooting:

• Restart iDRAC
• Restart OMEnt Appliance
• Selective of Firmware update rather than just running all
• Delete Server and Rediscover/Reinventory.

I'm happy enough to raise a support call with Pro Support - but being a tech release are they going to be able to assist? :)

Hi and thanks for the post.

Yes, it is a supported product even as a Tech Release.

Hmmm, is this setup all internal LAN or is it WAN?  Only other thing to note is that it needs port 111 for the internal NFS share (readonly) on the OMEnt appliance.

Thanks,

Rob

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I'll put the phone number here, but I need to enter it in a goofy format since this forum software strips out a lot of numbers.

8-0-0-9-4-5-3-3-5-5

Thanks for the response Rob

I work in a rather large government agency, so there is what you would term WAN connectivity between sites, with LAN IP address space. In this situation there are gigabit fibre links between sites, with latency of < 5ms.

I'll raise a job with Pro Support and update the forum if a solution is found.

Thanks for this additional detail.  Sounds like there may be something for the support team to look at so we can try to nail it down.

Another alternative to a re-deploy _may_ be the "Restart Services" option from the Text User Interface (TUI, on the console window).

Thanks,

Rob

Hi

So, upgraded to Version 3.0.0 (Build 990) and still getting lots of:

Job status for JID_384280720777 is Failed