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7 Posts
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20896
2720 Overheating
Greetings. I have a brand new 2720 AIO and I have some overheating and shutdown issues. I believe its reaching its thermal safety limit and shutting down, but, according to Speed Fan it is not a consistant number. Im nearly positive its on the NVidia 750 card that the shutdown is taking place. All drivers are updated. I can reproduce this 100% by running a game, like Skyrim for example, at maximum settings. I get a good frame rate, but the fan kicks on and after a minute, it shuts down. Here is my question:
Is it a typical design for a computer to hit a thermal limit instead of a performance limit? I've never had this issue before..
And...
Are other people having this issue with a 2720 AIO?
Currently, Dell is sending me a replacement, but it has been a long process and if the new one does this, I want to be sure this is a typical behavior of the machine and a flaw in the design.
Thanks!
PDubulous
7 Posts
0
October 29th, 2013 09:00
I recieved a new 2720 yesterday and, after updating it with all drivers, bios, and 8.1 updates ran extensive tests to see if I could overheat it. I was not able to get it to shutdown. I was expecting it was a design issues, but it appears to have been a mechanical. So, if you are having an issue with the 2720 shutting down.. get a new one.
DELL-Saul H
18 Posts
0
October 25th, 2013 11:00
Hello PDubulous,
Let’s check the log files to find out if it is shutting down due to overheating or if there is possibly another issue. You can check the log files here:
Head out to the Event Viewer under the Control Panel and search under Administrative Tools. Open Windows Logs>System and search for any events marked Error. Check for any errors that are occurring around the time of the shutdown. If you find any then please post that section of the log here. If you can’t find anything then please save and upload the log somewhere and provide a link. I can then review it for you.
Please use the following to save the logs from your event viewer:
1. start>control panel>administrative tools>event viewer
2. windows logs>system
3. Right click on the event and save selected event(s)
How to upload the logs to the forum:
1. Click on your name next to the globe
2. There should be a tab labeled Files
3. Look for Add File and choose browse
4. Browse over to the location to where you saved the log(s)
5. Choose the log(s) and click Add File
Thanks
PDubulous
7 Posts
0
October 25th, 2013 15:00
Done
PDubulous
7 Posts
0
October 27th, 2013 10:00
They all pretty much look like this:
PDubulous
7 Posts
0
October 27th, 2013 12:00
A follow up.. still useless.
PDubulous
7 Posts
0
October 27th, 2013 12:00
Seconds GPU CPU Temp1 Temp3 Temp4 HD0 Temp1 Temp2 Core 0 Core 1 Core 3 Core 2
52849 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 48.0 48.0 49.0 48.0
52852 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 50.0 47.0 47.0
52855 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 50.0 50.0 48.0
52858 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 48.0 48.0 51.0 52.0
52862 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 48.0 48.0 54.0 48.0
52865 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 53.0 49.0 47.0
52868 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 50.0 49.0 47.0
52871 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 50.0 55.0 49.0
52874 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 47.0 49.0 51.0 54.0
52877 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 47.0 48.0 55.0 48.0
52880 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 49.0 54.0 49.0
52883 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 56.0 49.0 49.0
52886 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 51.0 51.0 56.0
52889 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 54.0 54.0 52.0
52892 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 55.0 51.0 50.0
52895 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 52.0 52.0 56.0
52898 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 52.0 51.0 51.0
52901 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 54.0 50.0 51.0
52904 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 51.0 56.0 50.0 49.0
52907 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 51.0 51.0 51.0 54.0
52911 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 58.0 50.0 50.0
52914 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 51.0 50.0 52.0 49.0
52917 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 56.0 51.0 49.0
52920 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 51.0 51.0 48.0
52923 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 56.0 50.0
52926 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 55.0 50.0 49.0
52929 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 56.0 49.0
52932 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 51.0 55.0 51.0 48.0
52935 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 52.0 55.0 51.0
52938 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 51.0 51.0 54.0
52941 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 49.0 51.0 55.0
52944 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 51.0 50.0 49.0
52947 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 50.0 51.0 53.0
52950 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 50.0 51.0 55.0
52953 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 54.0 49.0 49.0
52956 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 49.0 50.0 55.0 48.0
52960 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 53.0 51.0 48.0
52963 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 53.0 51.0 54.0
52966 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 55.0 49.0 48.0
52969 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 55.0 51.0 50.0
52972 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 51.0 55.0
52975 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 56.0 49.0
52978 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 51.0 50.0 50.0 48.0
52981 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 56.0 49.0
52984 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 58.0 56.0 56.0
52987 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 50.0 49.0 48.0
52990 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 51.0 50.0 48.0
52993 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 56.0 50.0 48.0
52996 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 48.0 50.0 51.0 53.0
52999 51.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 52.0 55.0 53.0
53002 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 56.0 48.0
53005 52.0 51.0 17.0 -128.0 0.0 53.0 27.8 29.8 60.0 53.0 56.0 51.0
53008 54.0 53.0 17.0 -128.0 0.0 53.0 27.8 29.8 50.0 50.0 50.0 49.0
53012 54.0 53.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 56.0 53.0 51.0
53015 55.0 55.0 17.0 -128.0 0.0 53.0 27.8 29.8 58.0 54.0 53.0 51.0
53018 55.0 55.0 17.0 -128.0 0.0 53.0 27.8 29.8 53.0 54.0 58.0 52.0
53021 56.0 55.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 59.0 56.0 56.0
53024 55.0 55.0 17.0 -128.0 0.0 53.0 27.8 29.8 59.0 55.0 53.0 52.0
53027 54.0 53.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 54.0 54.0 56.0
53030 54.0 53.0 17.0 -128.0 0.0 53.0 27.8 29.8 53.0 55.0 55.0 58.0
53033 54.0 54.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 55.0 54.0 57.0
53036 55.0 54.0 17.0 -128.0 0.0 53.0 27.8 29.8 53.0 53.0 53.0 54.0
53039 54.0 54.0 17.0 -128.0 0.0 53.0 27.8 29.8 57.0 60.0 59.0 56.0
53042 61.0 63.0 17.0 -128.0 0.0 53.0 27.8 29.8 53.0 55.0 53.0 55.0
53045 69.0 65.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 54.0 53.0 53.0
53048 65.0 68.0 17.0 -128.0 0.0 53.0 27.8 29.8 59.0 54.0 58.0 53.0
53051 62.0 61.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 58.0 54.0 52.0
53054 65.0 61.0 17.0 -128.0 0.0 53.0 27.8 29.8 57.0 58.0 56.0 55.0
53057 71.0 69.0 17.0 -128.0 0.0 53.0 27.8 29.8 57.0 55.0 53.0 55.0
53061 72.0 72.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 54.0 55.0 53.0
53064 73.0 73.0 17.0 -128.0 0.0 53.0 27.8 29.8 56.0 56.0 54.0 54.0
53067 75.0 74.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 55.0 53.0 53.0
53070 75.0 75.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 53.0 56.0 55.0
53073 76.0 75.0 17.0 -128.0 0.0 53.0 27.8 29.8 57.0 53.0 55.0 53.0
53076 77.0 76.0 17.0 -128.0 0.0 53.0 27.8 29.8 55.0 54.0 54.0 54.0
53079 78.0 77.0 17.0 -128.0 0.0 53.0 27.8 29.8 57.0 56.0 54.0 53.0
53082 78.0 77.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 53.0 55.0 54.0
53085 78.0 77.0 17.0 -128.0 0.0 53.0 27.8 29.8 54.0 55.0 54.0 53.0
53088 79.0 78.0 17.0 -128.0 0.0 53.0 27.8 29.8 58.0 56.0 56.0 54.0
PDubulous
7 Posts
0
October 27th, 2013 16:00
There is really not much doubt that its a heat issue in my mind, and while I have a new 2720 on the way, I am not very confident its going to fix the issue. I think it may be a design flaw rather than a mechanical flaw. We will see though. I tried shutting off the NVidia 750m card and running a game from the Intel card. It last a bit longer, but did not get nearly the frame rate of the NVidia Card. I think its the overall cooling on the whole system. When the machine is being taxed, you can here the NVidia card working overtime to try an cool it down. So what I am really trying to find out is whether I have a fan issue or whether the system is poorly designed to support the hardware it incorporates.