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vijay.vm

5 Posts

72154

July 27th, 2014 10:00

Dell PC (i5) freezes after hours of being idle

Hello! 

I have gone through several topics on forums and could not find the response to the problem. 

I bought a new Dell Optiplex 9020 (i5) 2 months ago. It came with 4GB RAM (2x2) and 500 GB HDD. 

I loaded it with another extra 500 GB HDD, removed the old 4GB RAM and added 8GB (4x4) and added a graphics card Radeon HD 7970 1GB DDR 5. Windows 7 genuine Ultimate. 

The system freezes on some days when I leave it on throughout the night. I disabled all the power settings and made it as "always on" and never to turn off the display. The system just freezes without any response at all, showing the desktop or whatever page I left open. All I can do is hold down the power button to switch it off. 

Could it be the GPU? Or the RAM? I also notice a significant slowdown when I install games. Other things like winamp or chrome don't work or are very slow during game installation running in background. This is something I never had a problem with in my old pc (which was running i3). However, the system brilliantly runs the latest games without any issues. 

I am confused as to why this is happening. Is there anyone who knows what could be causing the freezes? and also what could be causing the PC slowdown while installation. It is newly formatted a week ago. 

speedstep

9 Legend

 • 

47K Posts

July 27th, 2014 11:00

Could be a driver issue, malware, or hardware.

You did not add a 7970 card to a 9020.  It won't physically fit into the case.



What do the event logs have to say?

Turn off hibernation

http://support.microsoft.com/kb/920730

vijay.vm

5 Posts

July 27th, 2014 17:00

Could be a driver issue, malware, or hardware.

You did not add a 7970 card to a 9020.  It won't physically fit into the case.

Sorry. My Bad. I meant a HD 7790. :) :D 


Here's the energy report. 

Power Efficiency Diagnostics Report

Computer Name VIJAY-PC
Scan Time 2014-07-27T15:25:26Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name OptiPlex 9020
BIOS Date 09/17/2013
BIOS Version A03
OS Build 7600
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 62
Thread Count 1021
Report GUID {c7fac2a9-22c7-4120-b53d-f1cd8653eafc}

Analysis Results

Errors

Power Policy:Display timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_8C2D
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_8C26
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_8008
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_8000
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_0825
Port Path 1,2
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_0480&PID_A00A
Port Path 1,3
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_1A81&PID_1006
Port Path 1,5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_0A29
Port Path 1,6
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_045E&PID_0745
Port Path 1,5
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 6.95

Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3816
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4912
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 1824
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 5304
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4468
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3188
Requesting Process Path \Device\HarddiskVolume2\Users\Vijay\AppData\Roaming\Google\Google Talk\googletalk.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 3512
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 3816
Average Utilization (%) 0.97
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll 0.77
0.07
\SystemRoot\system32\ntoskrnl.exe 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 3252
Average Utilization (%) 0.68
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll 0.36
\SystemRoot\system32\ntoskrnl.exe 0.16
\SystemRoot\System32\win32k.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name googletalk.exe
PID 3188
Average Utilization (%) 0.59
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.32
\Device\HarddiskVolume2\Windows\System32\wow64cpu.dll 0.06
\Device\HarddiskVolume2\Windows\SysWOW64\KernelBase.dll 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name FacebookMessenger.exe
PID 3980
Average Utilization (%) 0.43
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.21
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll 0.03
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name Skype.exe
PID 3640
Average Utilization (%) 0.37
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe 0.06
\Device\HarddiskVolume2\Windows\SysWOW64\jscript.dll 0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 3176
Average Utilization (%) 0.31
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll 0.28
0.02
\SystemRoot\system32\ntoskrnl.exe 0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 5708
Average Utilization (%) 0.29
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll 0.09
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\PepperFlash\pepflashplayer.dll 0.06
\SystemRoot\system32\ntoskrnl.exe 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 2156
Average Utilization (%) 0.22
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.08
\SystemRoot\system32\ntoskrnl.exe 0.02
\SystemRoot\System32\drivers\dxgkrnl.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name uTorrent.exe
PID 3688
Average Utilization (%) 0.21
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.08
\Device\HarddiskVolume2\Users\Vijay\AppData\Roaming\uTorrent\uTorrent.exe 0.03
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll 0.02

Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3816
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 4912
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 1824
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 5304
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 4468
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3188
Requesting Process Path \Device\HarddiskVolume2\Users\Vijay\AppData\Roaming\Google\Google Talk\googletalk.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 3512
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Windows\SysWOW64\d3d9.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libegl.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0

speedstep

9 Legend

 • 

47K Posts

July 28th, 2014 08:00

BZZT Wrong Answer Again.

7790 Requires additional Power.

This is not the free malware removal forum.

Regulatory Model: D13M, D07S, D06U
Regulatory Type: D13M001, D07S001,D06U001

optiplex-9020-desktop_Owner's Manual_en-us.pdf

 


vijay.vm

5 Posts

July 28th, 2014 17:00

BZZT Wrong Answer Again.

7790 Requires additional Power.

This is not the free malware removal forum.

Regulatory Model: D13M, D07S, D06U
Regulatory Type: D13M001, D07S001,D06U001

With all due respect, if you haven't tried it, don't comment about it. If you are a user, please dont behave like ur an expert or the admin. I am not here for malware removal and don't need reminding what forum im on. 

The HD 7790 fits perfectly. Yes I didn't say it doesn't need power. Power is easy with SATA to PCIE adapter. You can see that in below pictures. 

speedstep

9 Legend

 • 

47K Posts

July 28th, 2014 17:00

Sata to PCI-E connection does not make your power supply have sufficient Current to run the card.  This is why Dells that DO support a 150W + card have an EPS12v  575W or larger power supply. The reason the supply does not have the connectors you need is because it's not large enough to properly power a HD7790 card.

 You could add 450W

http://www.newegg.com/Product/Product.aspx?Item=N82E16817104054

 

 

vijay.vm

5 Posts

July 28th, 2014 19:00

Sata to PCI-E connection does not make your power supply have sufficient Current to run the card.  This is why Dells that DO support a 150W + card have an EPS12v  575W or larger power supply. The reason the supply does not have the connectors you need is because it's not large enough to properly power a HD7790 card.

 You could add 450W

http://www.newegg.com/Product/Product.aspx?Item=N82E16817104054

 

Agreeable argument. The dell pc sports a 290 Watts AC290AM-00. The reason I dipped in the 7790 was coz the retailer assembled i3 i used earlier was powered by a  lower end 250 watts smps and still punched the HD 7790. An upgrade is in order and I I could add the booster (for which I have no space) or a larger power supply. But I believe not at the moment since that really doesnt solve the problem. 

Coming back to why I posted this question. The Pc still gets the freeze, HD 7790 or not. Trying without the HD 7790 in the system and using the motherboard display also trips the freeze button. 

Not malware. I formatted the system yesterday. Running an Eset and also haven't opened up any websites etc. 

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