Dell optiplex 990 crackling noise when playing audio

Inderpal M,

Thank you for your suggestions I have already downloaded the latest drivers for my computer and I also plugged in headphones and used other speakers and still had no luck.  I cannot reseat the sound card because it is intergrated into the mother board.  

Welcome to the  community.

it seems that you have some issues with the crackling noise your Dell optiplex 990 system while playing audio..

here are some steps that you can follow :

please open this url :    http://tinyurl.com/7ychesh

and update the audio drivers on the system.. You can choose the operating system from the drop down as well..

once its done please restart the system .. And if the issue still persist connect the headphones or any other speakers to

your computer and check if you still get the crackling noise . After that if the issue is still unresolved you can reseat the sound

card. Or else the last option is you need to change the sound card .

Thanks,

Inderpal M

Dell | Social Media Outreach | Global Social Media & Community

I also have this problem with my new Optiplex 990. If i mute the audio, the sound is still there in the headphones. Is there a fix for this, or any idea what is causing it? Sounds like electrical interference noise of some sort.

Yes it does but I have no idea where it could be coming from.  I have already had the Dell rep come and replace my motherboard on a few of my systems and I still have the same problem.  We are now starting to check different versions of the audio drivers to see if that helps. 

Exactly same symptoms, all sound is glitchy regardless of source or device.  Went through the same steps and replaced MB.

Noticed that this got much worse when downloading anything so suspected conflict with NIC.

Disabled onboard NIC and problem cleared, so popped in a spare Intel Pro 100 PCI  with onboard disabled and so far so good.

This seems like a basic conflict on most of the systems shipped, oddly several other folks on site here do not have the issue with the exact same system.

We also have a number of Optiplex 990's mostly SFF and a few minitowers over 270 in all and we are exhibiting this same issue on both models with different images with both XP and Windows 7. Installing a third party NIC and disabling the onboard NIC is not an option.

Same issue here. Particularly noticeable when listening to Spotify, though I've heard it when playing back an online video - playback will glitch, sounding like interference. Doesn't seem to be related to any particular activity, just happens randomly. This machine was purchased at the end of November, with the Radeon 6350 installed.

When will this be fixed? i cannot use the option to disable onboard nic and buy new nics.. it should work and Dell should be fixing this... 

This is ridiculous.  Why has no one from Dell posted a solution to this problem? Updated driver? BIOS update? Get with the program!

Nevermind.  Here is a band-aid solution: http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/DPC-latency-audio-mouse-skip-and-stutter-on-t420s/td-p/602481

I just ran into this problem, and discovered rolling back the Intel 825xx Gigabit Platform LAN Network Device Driver to version 11.13.51.0 resolves the issue.

http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=V0YV4

That was it!  Been wrestling with this on several 790's for months.  Thanks, Evan!

Hi all - I have this problem on a new Dell XPS 87000 that I did not have time to test adequately beforethe return option expired. I never imagined a new computer could be so hopelessly screwed up. Even Dell couldn't fix it with a new motherboard. It has endless crackling in every audio situation.

I am looking at the NIC card and  Intel 825xx Gigabit Platform LAN Network Device Driver solutions here wondering if they will apply to an XPS 8700 and will research.

I did try disabling all network adapters and there was no change in the problem. I have updated all the drivers and tried every conceivable solution I can find anywhere, including turning off audio sound enhancements, setting audio quality to various preset quality levels, etc. etc and also hurling computer through a barn door and dropping down a well which also did not work...

If anyone out there has a suggestions please reply? Thanks!

I have typically found that is a combination of drivers that can be the issue. I would update the NIC, Audio and Video drivers to start, get the NIC Driver straight from Intel, not Dell.

Fixed the cracking noise issue on Windows 7 by changing the NIC driver to Intel(R) 82583V Gigabit Network from device manager by manually selecting this driver from the list. You will need to uncheck the Show compatible hardware checkbox to see this driver.