Majestic
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Re: E521 Bios update is faulty

Bernd, a couple of things....... first, I would suggest editing your previous posting in order to remove the Dell Tech's name.  Posting the full name of a Dell employee is in violation of the rules and regulations and will more than likely cause your post to be deleted. 
 
Secondly, I never heard of Dell noting a difference between an upgrade and a downgrade when it comes to warranty coverage for a bad BIOS flash.  To my knowledge a BIOS flash is a BIOS flash whether to a newer or older version.  You can click here for a previous forum discussion on warranty coverage for a bad flash.    
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arbeitstier
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Re: E521 Bios update is faulty

Thanks for that advice. I'll keep you posted. Regards /Bernd Porr
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arbeitstier
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Re: E521 Bios update is faulty

This is what Dell "support" sent me this morning. Oviously, I won't buy a motherboard from them because there is no solution to the probelem. Their "new" motherboard would have the same fault and would be useless for me anyway. I've learned a lesson. /Bernd P.S.: Thanks for your help. P.P.S.: time to buy a mini ATX board and fit into the C521... ---------------------------------------------------------------------------------- Dear Bernd Any information on the Dell forum is not an official statment or policy of Dell. Dell never suggest to customers to downgrade their bios. If you had rang tech support then anything we advised you to do would be covered under warranty but as you did this on your own and Dell never advise doing this then the system is not covered under warranty. You can read the terms & conditions of the Dell forum below: http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=007 Please read the below paragraph from the T&C Limitation of Liability UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL DELL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF DELL OR A DELL AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. I believer this makes it very clear. We can book an out of warranty repair for the replacment motherboard or you can replace it yourself. If you would like me to book a repair, please reply to this email. Regards

Message Edited by arbeitstier on 02-28-2007 03:00 AM
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Majestic
5 Rhenium

Re: E521 Bios update is faulty

Bernd, thanks for posting back with an update.  You've got me curious as to whether Dell has now changed their position on warranty coverage of BIOS flashes.  Considering some of the problems caused by the newer BIOS updates on some models,  it maybe in the best of interest of everyone to skip flashing the BIOS if Dell doesn't stand behind their releases.   I'll see if I can get a second opinion from Dell's Chris M. 
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Moderator
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Re: E521 Bios update is faulty

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Nniixx
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Re: E521 Bios update is faulty


DELL-ChrisM wrote: All, I am making inquiries.
Given it is the Dell Support application that notifies people that a new BIOS is available and suggests to "Get It", the wording of that response does seem a bit strange. I can understand that stance for flashing backwards, but for all those people flashing forward, if a Dell application suggests you do it and then it fails ?????

Message Edited by Nniixx on 02-27-2007 04:38 PM
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arbeitstier
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Re: E521 Bios update is faulty

Thanks for the backstabbing. 😉
On my way back home I was asking myself why the official web page for the BIOSes actually provides older BIOS versions? This is not a "rouge" page as this community forum 😉 (see mail above) but from the official web page provided by Dell:
http://support.dell.com/support/downloads/previousversions.aspx?c=br&l=pt&s=gen&vercnt=4&osl=en&SystemID=DIM_P4_C521&deviceid=308&libid=1&os=BIOSA&releasetype=BIOS&typecnt=1
As Majestetic put it: is any BIOS flashing a risk, especially when the support people just turn against you whatever you've done. Obviously, it's a very cost saving measure (for Dell): Dell produces a faulty computer, the user tries to fix it and fails. Then the support blames the user for his/her initiative. Bottomline is: just tell them "it doesn't work". Minimalistic approach. Don't give anything away.
Here's a cost saving method for the user. One of my friends usually solves these problems in this way: he takes a 9V battery and holds it against the pins of the BIOS chip and then calls support and tells them "It doesn't work. Just a blank screen!" Just joking, guys from Dell. I'm just getting a bit cynical.
Good night.
/Bernd

Message Edited by arbeitstier on 02-28-2007 02:59 AM
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Moderator
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Re: E521 Bios update is faulty

All,

If the customer is directed to flash the bios (up or down) by a Dell representative, and the flash fails, we will replace the motherboard.

If the customer elects to flash the bios (up or down) on their own, and they somehow corrupt the BIOS, that damage to the motherboard is NOT covered under normal warranty.
=====

Nniixx,

Flash down to bios 1.0.3 to attempt to restore the PC and your USB key usage.

The E521 System Setup must have these settings -
USB Controller = On
Rear Dual USB0 = On
Rear Dual USB1 = On
Front USB = On

All bootable USB devices must be plugged into the PC rear USB ports. The monitor USB uplink cable must be plugged into the PC rear USB ports.
=====

pvandenhouten,

The E521 System Setup must have these settings -
USB Controller = On
Rear Dual USB0 = On
Rear Dual USB1 = On
Front USB = On

All bootable USB devices must be plugged into the PC rear USB ports. The monitor USB uplink cable must be plugged into the PC rear USB ports.
=====

Tony Little,

Flash down to bios 1.1.2 to attempt to restore the PC.

The C521 System Setup must have these settings -
USB Controller = On
Rear Dual USB0 = On
Rear Dual USB1 = On
Front USB = On

All bootable USB devices must be plugged into the PC rear USB ports. The monitor USB uplink cable must be plugged into the PC rear USB ports.
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Nniixx
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Re: E521 Bios update is faulty



@DELL-ChrisM wrote:
All,

If the customer is directed to flash the bios (up or down) by a Dell representative, and the flash fails, we will replace the motherboard.

If the customer elects to flash the bios (up or down) on their own, and they somehow corrupt the BIOS, that damage to the motherboard is NOT covered under normal warranty.
=====

Nniixx,

Flash down to bios 1.0.3 to attempt to restore the PC and your USB key usage.

The E521 System Setup must have these settings -
USB Controller = On
Rear Dual USB0 = On
Rear Dual USB1 = On
Front USB = On

All bootable USB devices must be plugged into the PC rear USB ports. The monitor USB uplink cable must be plugged into the PC rear USB ports.
=====

pvandenhouten,

The E521 System Setup must have these settings -
USB Controller = On
Rear Dual USB0 = On
Rear Dual USB1 = On
Front USB = On

All bootable USB devices must be plugged into the PC rear USB ports. The monitor USB uplink cable must be plugged into the PC rear USB ports.
=====

Tony Little,

Flash down to bios 1.1.2 to attempt to restore the PC.

The C521 System Setup must have these settings -
USB Controller = On
Rear Dual USB0 = On
Rear Dual USB1 = On
Front USB = On

All bootable USB devices must be plugged into the PC rear USB ports. The monitor USB uplink cable must be plugged into the PC rear USB ports.



Well what happens if it's the Dell Support program that pops up a window saying that the BIOS is available - is that a user choice or Dell advisory ?

That's why I updated in the first place and then when I found my problem tried a second flash of the same number BIOS which failed.

After explaining all that when I ran Dell support they sent out a technician to replace my Mobo and that mobo had version 1.0.3 back on it so I've stuck with that and now ignore the BIOS update message from Dell Support program.
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arbeitstier
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Re: E521 Bios update is faulty

> If the customer elects to flash the bios (up or down) on their own, and they somehow > corrupt the BIOS, that damage to the motherboard is NOT covered under normal
> warranty.

Is that an ad-hoc deceision from Dell or has this been written down before?

Problem is: NOW I know that. But it hasn't been named in the terms and and conditions, neither in this community forum nor on the Dell web site. If it is please point me to that place. I did a google search on that issue and I haven't found anything on the Dell pages so far. Obviously, you cannot just change your rules to save money. Or at least it's a very interesting question.

Regards
/Bernd
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