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July 1st, 2009 17:00

Hard-drive disk failure

Hello.

On several attempts to boot my computer (Insp 530), I receive the error "hard-drive disk failure."  The error, however, doesn't happen all the time.  I'm currently using the system.  When I check the BIOS during those errors, the hard drive is not recognized.

Any ideas?  I've tried disk check and restoring factory image but no luck.

Thanks.

10 Elder

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46K Posts

July 1st, 2009 17:00

zeppelin99

Sounds like a failed, or failing hard drive, run Dell diagnostics extended test on the drive.

Bev.

 

July 2nd, 2009 09:00

Thanks for the response.  Well I believe the HD has officially died.  While on Windows desktop, the screen flashed blue and the computer restarted.  I can't believe the drive only last 16 months.

10 Elder

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46K Posts

July 2nd, 2009 11:00

zeppelin99

Thank you for the heads up.

Yep, believe it, I've had new hard drives fail in less than 30 days.   :emotion-4:

Bev.

Community Manager

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54.9K Posts

July 2nd, 2009 12:00

* Restart the PC, at the Dell splash screen press the Ctrl - Alt - D keys to initiate the hard disk drive diagnostic
* The test may take up to three minutes to run the diagnostics (the time is dependent upon size and speed of drive)
* What are the results?

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