MOM.Implementation

Hi,

Perform System Restore.

You can got to www.support.dell.com and under drivers and downloads put your service tag and download and install the latest drivers for your video and check. If you just want to disable that error message then click on start and then click on run, type msconfig and click on ok, click on boot and under that uncheck the options related to ATI or the error you are getting (This one is a Quick Fix)

Regards

Dawood

Thanks for your suggestion. I am unaware of any operational problems (and I have already downloaded the latest drivers from DELL), so I just want to get rid of the error message. But when I got to the boot page, there was nothing but Windows Vista. There were some unchecked options, none apparently related to ATI or the error message. Advanced options were no more useful.

What now?

Are you able to boot in safemode??

Did you tried system restore?? To perform system restore click on start and in the "START SEARCH" box type "SYSTEM RESTORE" hit enter and a window will open in that window click next and you will get a calander with some dates in bold, click on any of the dates in bold on the calander (make sure that the system was running fine on that date) anc click on ok/next confirm it and the system will restart...

NOTE : IF YOU HAVE INSTALLED ANY SOFTWARES ON THE SYSTEM WILL BE REMOVED AND DOCUMENTS WILL NOT BE DELETED.

Regards

Dawood.

Hi, The last time I had that problem was down to the fact that I did not remove all the old software, which includes the driver, before installing the new software, which includes the driver. Do that, then reboot your system, when you see your screen go a bit wonky, because you do not have a driver installed, then install your new software for your graphics card.

Hi,

Remove the graphic card and try using onboard video(if available) and see if it makes any difference...

As you mentioned that you cannot boot in normal mode properly so may i know if you are able to boot in safemode??

If yes then uninstall the driver and software from add remove program and restart the system normally... (MAKE SURE ATI CATALYST IS UNINSTALLED)

If its removed then download the latest driver from ATI website and make sure that you download the driver only and not the whole package...

Hope This works.

Regards

Dawood.

Hi, Dawood,

The error message seems to be gone. I didn't attempt to remove the graphics card (since it came with the computer I'm not sure there is any on-board capability), but I did uninstall the driver and software for the umpteenth time, as well as an ATI Support folder I found in the process that had apparently been added when I first tried to download the driver from AMD. DELL, from which I must get my updates, doesn't offer a driver-only version, but that doesn't seem to have made any difference. I did reboot between uninstallation and installation, as both you and Robin suggested; Rebooting was suggested at the end of the uninstallation, so now I'm not sure whether I had done it before or not.

Thanks to both of you.

     LittleSamC

Hi First my machine wouldn't boot up then it would boot slow then they had me wipe it and reinstall original settings. Then I spent 4 hours reinstalling my stuff then they removed my ATI drivers and reinstalled them. Just spent the better part of 4 days on phone with Dell. Machine not even a month old. They ended up telling me to turn off my catalyst control center made the error go away and then they recommended that I not let Windows update. I MEAN ... GIVE ME A BREAK? I have temporarily given up but I am contacted Dell's sales office this machine is 3 weeks old and it has been doing this for at least a week.

i am having the same problem with my new XPS. And can't seem to fix it following this advice. So I am thinking about sending mine back too as the display system doesnt work right without using the catalyst feature.