Mouse

Hi bobh621 ,

Welcome to the Community.

In order to resolve this issue we can try couple of steps:

Step 1:

Please create a new user account and try to use the mouse in that account.

Step 2:

We can perform msconfig to disable any third party application to rule out if that is causing the issue.

To do that please click on Start>msconfig and hit enter.

Choose Start up tab and choose Hide all Microsoft services.

Uncheck all the third party start up service and restart the system.

If the issue persist please feel free to reply or you can contact us on 18006249896 or chat with using the below web link:

support.dell.com/.../hardware_chat

Thank you

Ravi Kant

Social Outreach Professional

You can reach us at:

http://en.community.dell.com/

Hard to give you answers or guesses unless you say what model computer and operating system. To try to solve this yourself, attach a wired mouse to check if the wireless one is failing. You should always have an extra wired mouse and kb.