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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Well I just ran a ePSA Pre-boot System Assessment and it appears that my HDD failed the test. This is what is showing up on the screen (while in the background my desktop is pinging a little notice tune... never heard that before. Certainly caught my attention!)

Error Code 2000-0142
Validation 988
Msg: Hard Drive 0 - S/N S26BJ90B104724, self test unsuccessful. Status = 79

Anyone know what this means? Could it be as simple as a HDD cable coming loose?

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Yep, I think my hard drive is dead. I cannot get Windows to load. It keeps booting to the Windows Startup Repair screen and that cannot fix the issue. Add to that the failed pre-boot test.

I wonder if this is what was causing the system lockups and spontaneous shutdowns/reboots in the 1st place? That should be an easy repair if it is just a HDD.

I have never had a desktop that used a Samsung HDD (at least I think i remember seeing in the device manager that the HDD was a Samsung... I can't check now). I have only ever used Western Digital, SeaGate or Fujitsu (long ago) and never, ever had one of them die on me. Anyone care to comment on the quality of Samsung HDDs?

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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thorkl
1 Nickel

Re: New Dell XPS 8300 constantly Locking up.. help

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My freezes were not related to the original dell disk since i replaced it to  boot on  a retail SSD disk .

aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Thanks Thorkl. That narrows things down.

Just for fun (!?!) I am trying a system restore to the PC's original factory state using the F8 key on startup. To my surprise the system booted and the HDD seems fine now. This time around instead of setting it up to my personal tastes I am choosing all of the defaults during the initial setup of the PC (e.g. last time I choose not to install McAffee because I prefer my IP's firewall and antivirus they provide for free based on F-Secure). Currently I am burning the system recovery discs. Will post back here if it begins to lock up again like the first time.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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bmonnery
1 Nickel

Re: New Dell XPS 8300 constantly Locking up.. help

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After skimming through the 7 pages of postings, I am glad that I wasn't going off my rocker in reporting this to Dell some months ago.  I took delivery of a new XPS 8300  i7 in mid-February and within a day it began locking up.  I thought it had something to do with the Intel Sandy Bridge chipset but tech support nixed that thought.  They had me clean some of the surplus items from the msconfig startup and all worked fine for a few days.  Then it began to freeze again always requiring a hard reboot.  Unfortunately, I could not work on it any further as I had to leave the machine and return to Canada,

Interesting note since the Canadian machines are built in the USA - I ordered an XPS 8300 in April for my home in Canada.  It has the "new" chipset and is pretty well identical to the one in our American home with the exception of no wireless card.  Well no issues with this one (knock on wood :emotion-1:) - not a freeze to date.

I'm not saying the freezing's related to the chipset issue nor the network card but Dell seems to be stumped on tis one.  I'm headed south again soon and it will be interesting to see how it performs - especially if I can get the new mobo installed while down there.

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Oh I so hope that my replacement when it finally arrives is freeze-free!

Today I tried doing a factory restore and it was working well for most of the day until just this minute... it froze again... Interestingly, the screen saver kicked in after awhile and it is not frozen. But of course because my mouse and keyboard were locked up I cannot get out of the screen saver to the login page.

So sad...

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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Szczepanik
1 Nickel

Re: New Dell XPS 8300 constantly Locking up.. help

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Aras, how frustrating. This does sound like the problem we discussed earlier of being unable to wake up the PC. http://en.community.dell.com/support-forums/desktop/f/3514/t/19374123.aspx?PageIndex=3

I finally resolved this by plugging in a wireless mouse which seemd to change the drivers and now the original Dell mouse and keyboard can wake up my PC (actually a replacement keeyboard they sent as my "W" key did not work!) when plugged in to the two front ports.

If you have anoher PC or mobile phone (Android or iPhone) you may like to try TeamViewer. I was able to wake up my XPS 8300 with my mobile and run programs even though at that time the Dell keyboard did not work!

Rest assured my XPS 8300 is a superb machine, really fast, very quiet and I am really pleased with it.

Cheers
Tom

Dell XPS 8300 | D02X8319 | XPS 8300 : Intel Core i7-2600 Processor(3.40GHz,8MB)
Memory : 8192MB (4x2048) 1333MHz DDR3 Dual Channel | Hard Drive : 2TB Dual Hard Drive Raid 0 "Stripe" (2x1TB - 7200RPM)
Optical Drive : 6X Blu-Ray RW (Blu-ray, DVD, CD read & write) & DVD+/-RW (DVD, CD read/write) optical drives
Wireless : Europe Dell Bluetooth 365 Card | Operating System : Windows 7 Ultimate (64 BIT)
Sound Card : Sound Blaster X-Fi Xtreme Music Card

aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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Tom,

Just out of curiousity, when did you receive your XPS 8300?

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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aras1
2 Iron

Re: New Dell XPS 8300 constantly Locking up.. help

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I googled 'windows 7 locking up' which returned a number of hits. One interesting one is here:

http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/2d407564-4b78-48e4-a353-02e8cdd8...

Description is exactly the same that we have been discussing here.

Has anyone experiencing the lockups on Dells tried to see how long it runs freeze-free in safe mode?

And here is another post:

http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/e3593d8d-544a-41d0-93b4-b56fe9c9...

in which they determined that the problem seemed to be solved when AVG was removed. I have heard in the past that the McAfee AV software can be a problem for some people. But that would surprise me when Dell has it automatically loaded.

Anyone have any experience with antivirus causing issues like this?

And here is a huge thread dating all the way back to 2009 that is till being posted to this month:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/random-freezes-with-windows-7-64-b...

I have just turned off the hybrid sleep as suggested in this thread but am unsure how to check the RAM settings and change that. Anyone know the memory specs for the XPS 8300 and whether the BIOS may be improperly set for this? This is a bit beyond my abilities as a PC user.

XPS 8300, SNB, i7-2600 (3.4GHz) | SDRAM - 6GB DDR3 1333MHz | Optical drive - 16x DVD-RW | Video - ATI Radeon HD 5670 1GB GDDR5 | Monitor - Dell U2311H 23IN FP | HDD - 1TB SATA 2, 7200 RPM |  OS - Windows 7 Ultimate SP1 64-bit | Audio - Creative Labs SB X-Fi Titanium PCIe

Latitude E5420, Intel(R) Core(TM) i7-2620M CPU @ 2.70 GHz | 8 GB RAM OS - Windows 7 Ultimate SP1 64-bit | 

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RoHe
6 Thallium

Re: New Dell XPS 8300 constantly Locking up.. help

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Has anyone experiencing the lockups on Dells tried to see how long it runs freeze-free in safe mode?

How many pages ago did I ask if anyone tried booting in Safe Mode to see if could resolve the problem..?

Hint: look at page 2 of this gi-normous thread...!  emoticon.Hmm.title

Ron 

 

Ron

   Forum Member since 2004
   I am not a Dell employee

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