W.J.Christy
2 Bronze

Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

Hi, 

I recently acquired an Optiplex 790 with an i5 2400 3.1GHz processor, 8GB of ram, a PNY 125GB SSD. and a Hitachi 1TB HDD. 

I installed a clean copy of windows 10 on it and all went well except the PCIe Slots wouldn't recognize my TV tuner card. 

After a looking into it I found the that the PCI Serial Port driver is missing and that this may be the most likely cause of my issue. 

To fix it I took the following steps:

1. Downloaded and intstalled the latest chipset drivers from the DELL website. These drivers are labelled for windows 10 use 

2. Down loaded this driver DRVR_WIN_R296702.EXE for the foxconn PCIe add in card driver.

3. Reinstalled windows 10 to see if the drivers would automatically update. 

Unfortunately none of that worked, the only other option i see is to possibly run the fox conn driver install in compatibility mode, but I worry that it won't work. 

Another possiblity is to install windows 7 install all the needed drivers, then install windows 10 over top to see if that fixes it. Or leave widows 7 as is. 

Has anyone else experienced this problem and resolved it? If so how? 

Has anyone been able to upgrade fully without issue? 

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16 Replies
speedstep
8 Krypton

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

That driver is not foxconn.

It is also likely that you need to install CHIPSET drivers before PCI or PCI-E devices are "seen". Note that WT64 is WINDOWS 10

Description Supported OS Download
Intel Management Engine 7.1 Components Installer
This package provides the Intel Management Engine 7.1 Components Installer and is supported on the Precision, OptiPlex and Latitude models that are running the following Windows Operating Systems: XP, Windows 7, Windows 8 and Windows 10.More details
Windows 7 32-bit
Windows 7 64-bit
Windows 8 32-bit
Windows 8 64-bit
Windows XP
Windows XP x64
WT64A
WT32A
NEC USB 3.0 Driver
This package provides the NEC USB 3.0 Driver and is supported on OptiPlex, Precision and Latitude models that are running the following Windows Operating Systems: XP, Vista (32/64-bit) and Windows 7 (32/64-bit).More details
Windows 7 32-bit
Windows Vista 64-bit
Windows XP
Windows Vista 32-bit
Windows XP x64
Windows 7 64-bit
Intel Chipset Driver
This package provides the Intel Chipset Driver and is supported on OptiPlex, Latitude and Precision models that are running the following Windows Operating Systems: XP, Vista (32/64-bit) and Windows 7 (32/64-bit).More details
Windows 7 64-bit
Windows 7 32-bit
Windows Vista 64-bit
Windows XP
Windows XP x64
Windows Vista 32-bit

 

 

Driver SUN1999Driver V8.2.0.0 (WHQL) with inf - 20151208
Version Ver 8.2.0.0
Update 2016-03-18 09:38:47
Size 4.8MB
OS
Windows 10 32/64 bit
Windows 8.1 32/64 bit
Windows 8.0 32/64 bit
Windows 7 32/64 bit
Windows Vista 32/64 bit
Windows Server 2012R2 64-bit
Windows Server 2012 64bit
Windows Server 2008 R2 64bit
Windows Embedded POSReady 2009


http://www.sunix.com.tw/product/ser5027a.html



http://www.sunix.com.tw/product/ser5427a.html



http://ftp.us.dell.com/comm/DRVR_WIN_R296702.EXE


SUPPORT PRODUCT LIST:

SER4027A, SER4027P, SER4027D,
SER4037A, SER4037D, SERMSL2010HP, SER4437A, SER4456AM/LM/PM/LL, SER4466RM, SER4337AM,
SER4056A, SER4056P, SER4056AM/LM/PM/LL, SER4056HP, SER4056VL/LV, SER4056DW, SER4056JM,
SER4000A/AL/P/PL, SER4356AM,
SER4066A, SER4066EM, SER4066LL/LV, SER4066WN, SER4066RM, SER8000A, SER8000AL, SER4366AM,
SER1600A, SER1640A,

PAR4008A, PAR4018A, PAR4418A, PAR4008AT, PAR4018AT, PAR4008LV/LL,

MIO4469FX, MIO4079A, MIO4079AT, MIO4479FX, MIO4089A, MIO4089AM, MIO4097A, MIO4096AM,

SER4400A/AL/P/PL, SER8400A, SER8400AL,

SER5027A, SER5027AL, SER5027H, SER5027HL, SER5027P, SER5027PL, SER5027PH, SER5027PHL,
SER5027U, SER5027UL, SER5027UH, SER5027UHL,
SER5037A, SER5037AL, SER5037H, SER5037HL, SER5037P, SER5037PH, SER5037PL, SER5037PHL,
SER5037U, SER5037UL, SER5037UH, SER5037UHL, SER5037B,
SER5056A, SER5056AL, SER5056H, SER5056HL, SER5056P, SER5056PL, SER5056PH, SER5056PHL,
SER5056U, SER5056UL, SER5056UH, SER5056UHL, SER5056J, SER5056PZ, SER5056WN, SER5056HP,
SER5066A, SER5066AL, SER5066H, SER5066HL, SER5066U, SER5066UL, SER5066UH, SER5066UHL,
SER5066LL, SER5066RK, SER5066WN, SER5066J, SER5066JH,

SER5337A, SER5356A, SER5366A,

SER5427A, SER5427AL,
SER5437A, SER5437AL, SER5437H, SER5437HL, SER5437P, SER5437PL, SER5437PH, SER5437PHL,
SER5456A, SER5456AL, SER5456H, SER5456HL, SER5456P, SER5456PL, SER5456PH, SER5456PHL,
SER5466A, SER5466AL, SER5466H, SER5466HL,

PAR5008A, PAR5008AL, PAR5008T, PAR5408A, PAR5408AL,

MIO5069A, MIO5069H, MIO5069P, MIO5069HP, MIO5069U, MIO5069UL, MIO5069UH, MIO5069UHL,
MIO5069T, MIO5469A, MIO5469H,
MIO5079A, MIO5079B, MIO5079H, MIO5079AL, MIO5079HL, MIO5079U, MIO5079UL, MIO5079UH,
MIO5079UHL, MIO5079T, MIO5479A, MIO5479H, MIO5479AL, MIO5479HL,
MIO5099A, MIO5099H, MIO5499A, MIO5499AL, MIO5499H, MIO5499HL,

IPC8139SI, IPC8159SI, IPC8169SI,
IPC-P1002, IPC-E1002, IPC-B1002, IPC-P1004, IPC-E1004, IPC-B1004,
IPC-P1008, IPC-E1008, IPC-B1008, IPC-P1016,
IPC-P2002, IPC-P2002SI, IPC-E2002, IPC-E2002SI, IPC-B2002, IPC-B2002SI,
IPC-P2004, IPC-P2004SI, IPC-E2004, IPC-E2004SI, IPC-B2004, IPC-B2004SI,
IPC-P2008, IPC-P2008SI, IPC-E2008SI,
IPC-P3004, IPC-E3004, IPC-P3008,
IPC-E1102, IPC-E2102SI, IPC-E1104, IPC-E2104SI, IPC-P2102, IPC-P2102SI,
IPC-P2104, IPC-P2104SI, IPC-P2108, IPC-P2108SI, IPC-E2108, IPC-E2108SI, IPC-P2116,
IPC-P3104, IPC-P3104I, IPC-E3104, IPC-E3104I, IPC-P3108, IPC-P3108I, IPC-E3108, IPC-E3108I,

CBS1009, CBS2009, CBS4009, CBS1000, CBS2000, CBS4000, CBP1000, CBP0010M, CBP0020M,
CBM1925, CBM2925, CBM1010, CBM2010,

ECS1400, ECS2400, ECS4400, ECS1000, ECS2000, ECS4000, ECP1000, ECM1010, ECM1020,

CDK1037A, CDK1037N, CDK1056A, CDK1056N, CDK1066A, CDK1066N,

DIO0601A, DIO0801A, DIO1601A, DIO3201A, DIO0601H, DIO0801H, DIO1601H, DIO3201H,
DIO0601P, DIO0801P, DIO1601P, DIO3201P, DIO0601PH, DIO0801PH, DIO1601PH, DIO3201PH,
DIO0601AL, DIO0801AL, DIO1601AL, DIO3201AL, DIO0601HL, DIO0801HL, DIO1601HL, DIO3201HL,
DIO0601PL, DIO0801PL, DIO1601PL, DIO3201PL, DIO0601PHL, DIO0801PHL, DIO1601PHL, DIO3201PHL,
DIO0602A, DIO0802A, DIO1602A, DIO3202A, DIO0602H, DIO0802H, DIO1602H, DIO3202H,
DIO0602P, DIO0802P, DIO1602P, DIO3202P, DIO0602PH, DIO0802PH, DIO1602PH, DIO3202PH,
DIO0602AL, DIO0802AL, DIO1602AL, DIO3202AL, DIO0602HL, DIO0802HL, DIO1602HL, DIO3202HL,
DIO0602PL, DIO0802PL, DIO1602PL, DIO3202PL, DIO0602PHL, DIO0802PHL, DIO1602PHL, DIO3202PHL,
DIO0604A, DIO0804A, DIO1604A, DIO3204A, DIO0604H, DIO0804H, DIO1604H, DIO3204H,
DIO0604P, DIO0804P, DIO1604P, DIO3204P, DIO0604PH, DIO0804PH, DIO1604PH, DIO3204PH,
DIO0604AL, DIO0804AL, DIO1604AL, DIO3204AL, DIO0604HL, DIO0804HL, DIO1604HL, DIO3204HL,
DIO0604PL, DIO0804PL, DIO1604PL, DIO3204PL, DIO0604PHL, DIO0804PHL, DIO1604PHL, DIO3204PHL,
DIO0608A, DIO0808A, DIO1608A, DIO3208A, DIO0608H, DIO0808H, DIO1608H, DIO3208H,
DIO0608P, DIO0808P, DIO1608P, DIO3208P, DIO0608PH, DIO0808PH, DIO1608PH, DIO3208PH,
DIO0608AL, DIO0808AL, DIO1608AL, DIO3208AL, DIO0608HL, DIO0808HL, DIO1608HL, DIO3208HL,
DIO0608PL, DIO0808PL, DIO1608PL, DIO3208PL, DIO0608PHL, DIO0808PHL, DIO1608PHL, DIO3208PHL,


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W.J.Christy
2 Bronze

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

OK, so to make sure that i understand correctly and ensure you have all the details,

I have installed the latest chipset driver from intel, however, that did not fix the issue with recognizing the PCIe slots or the cards in them.

However, it would appear that the driver that you are giving me a link to ( SUN1999Driver V8.2.0.0 (WHQL) with inf - 20151208) should be able to fix the PCI serial port issue and hopefully allow my PCIe slots to be active again?

Is this correct?

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speedstep
8 Krypton

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

Windows 8 and 10 will NOT LOAD Drivers or hardware etc if the drivers do not have WHQL signatures.

The only other way is to disable signature enforcement (NOT RECOMMENDED).

This one is Conventional PCI 2.3

http://www.sunix.com.tw/product/ser5027a.html

This one is PCI-E

http://www.sunix.com.tw/product/ser5427a.html

 


Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

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W.J.Christy
2 Bronze

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

Ok makes sense. I did install the chipset drivers and the intel management engine drivers along with the SUN1999Driver V8.2.0.0 (WHQL) with inf - 20151208 driver last night.

The error regarding the PCI Serial Port driver is now gone, however, the PCIe ports are still not recognizing the TV card.

A little history, this TV capture card worked with a previous install on windows 10, in an amd based system, with no issues. I know that the windows 10 will allow this card to run based on that, but i first have to get it recognized by the computer.

That said I do appreciate the help and will try the other 2 drivers you have listed tonight and report back tomorrow.

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speedstep
8 Krypton

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

There are 27 different reasons for why a TV card doesnt work.   There are 36,572 different vendors and models of cards.  No such thing as one driver for all cards all vendors always forever.


Windows XP is Directx 9, Vista is directx 10, win 7 is directx 11

win 8 is directx 11.1   win10 is directx 12.

Legacy Direct play and Directx patch JUNE 2010 must be manually installed.

Windows 10 removes all directx AS WELL AS media and video capture and scanner and and and and.

There isnt a  1 minute sound byte step to put everything back.

And you better get Windows Essentials 2012 (Wave 5) full install by Jan 2017 OR ITS GONE FOREVER.

The same restrictions as for other drivers apply as far as WHQL being required.

download and save the full installer from here: http://g.live.com/1rewlive5-all/en/wlsetup-all.exe(direct download of the 130MB installer file for US English).

Windows Live Essentials on Windows XP (v. 2009) or Vista (v. 2011). On any later version of Windows, you should use Windows Essentials 2012.

 

https://support.microsoft.com/en-us/help/17779

 

 

BEFORE installing this driver.  You also have to add the feature back for Legacy Direct Play from control Panel.  If you do all the right things in the right order it will work.  Control Panel, All Control Panel Items,  Programs and Features, Turn windows features on and Off,

Then do the check boxes.  You MUST BE online when you do this because it will whine about not finding the features and needing to download them from windows update.

 

 

http://www.microsoft.com/en-us/download/details.aspx?id=8109

 

 

 

 


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The forum is primarily user to user, with Dell employees moderating
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W.J.Christy
2 Bronze

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

I am getting a little confused here, like I mention before, Performed a clean install of windows 10 on a previous amd base machine and the card (after a little fiddling with drivers worked)

these extra steps that you are pointing out, though possbily valid, where not required in my previous install.

Why are these steps suddenly required now when they weren't before and it worked in the other system but now it doesn't?

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W.J.Christy
2 Bronze

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

One last thought, i do have the driver from windows 7, according to windows, it should work when run in compatibility mode which is what I have been doing. Like I have been saying, it previously worked in a windows 10 clean install without the extra steps.

What bothers me the most is there is no mention of the card in Device Manager. The computer doesn't even "see" that there is something in the slot.

Given that it worked in the previous clean install, and that the computer doesn't even seem to know there is a card installed, is why I believe its a driver/hardware issue.......

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W.J.Christy
2 Bronze

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

so, I can confirm that my PCIe slots work. I was able to install a PCIe graphics card and it was recognized and automatically installed. Still though, there is no mention of the tv tuner in the device manager either under hidden devices nor any unknown. I am thinking that at this junction, the card itself maybe dead.

I will have to fire up another system to check it and see. I may just buy another compatible card which would solve this whole mess anyway.....

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speedstep
8 Krypton

RE: Optiplex 790 PCI Serial Port Driver Missing after Windows 10 Upgrade

When talking about drivers  windows 7, 8, 10 has WHQL Driver signature enforcement.   Translation.  You not certified you not load EVER.

PCI-E 1.0 cards DO NOT ENUMERATE in PCI-E 2.0 2.1 3.0 bus.

This is a forward comparability issue.

Conventional PCI 2.2 and 2.3 also have a problem when UNIVERSAL cards are not used.

Fitting into the slot is not a guarantee of EVER working.

Intel Chipsets with PCI 2.0 and 2.1 slots support 5v cards.

Later 2.2 and 2.3 chipsets ONLY support UNIVERSAL and 3.3v cards.  So unless a PCI card has 2 Keyways it will not ever work.

 



 

 


Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
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