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Tried to find direct Dell support contact and failed
Alienware Area 51 (Late 2009)
Service Tag: ,,,, | Express Service Code: . . ...
XPS Technical Support DELL December 16, 2012 May 01, 2015
Complete Care DELL December 16, 2012 May 01, 2015
Next Business Day Support QLX December 16, 2012 May 01, 2015
XPS One 2710 (Mid 2012)
Service Tag: ,,,,,,,, | Express Service Code .......
Complete Care DELL December 03, 2012 December 04, 2015
Premium Hardware and Software Support DELL December 04, 2013 December 04, 2015
Next Business Day Support TWG December 04, 2013 December 04, 2015
Dell Digital Delivery DELL December 03, 2012 December 07, 2020
XPS 8700 (Mid 2013)
Service Tag:.... | Express Service Code: ......
Next Business Day Support QLX August 13, 2015 August 13, 2017
Premium Hardware and Software Support DELL August 13, 2015 August 13, 2017
Next Business Day Support QLX August 12, 2014 August 13, 2015
Premium Hardware and Software Support DELL August 12, 2014 August 13, 2015
No SR details are associated with [Alienware 51] the Service request number entered . . . .
I suspect the technician and/or supervisor scrubbed the "service request."
If audio was recorded by DELL or Alienware support, please preserve them for the attorneys I may hire.
On the other hand, under extended warranty terms, all Dell needs do is honor their warranty. Repair my Allienware 51 under pre-paid warranty terms or replace it with a comparable system. My extended warranty associated with the service request number entered for . . . . for your Area 51 product sold to me under warranty.
Currently, Dell acknowledges my Area 51 warranty is good through May 2015.
Replacement will satisfy my legal claim. And will insure my next purchase will be buying a Dell computer, or not, because faith and confidence was confirmed. Otherwise . . .
Would not have posted this claim publicly had Dell made posting to their support alienware technical support who were more interested in cheating me than serving me.
All Dell has to do is look at my purchases over the years and look at that . . . alienware support guy.
Best regards,
Gary
kwanah
61 Posts
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November 24th, 2014 11:00
I got this 100 pound Alienware 51 useless brick sitting next to my XPS 8700 because Dell/Alienware did not honor their warranty.
Doubt I'm the only Alienware 51 owner with not expired warranty posting memos to a useless Dell/Alienware hardware denied support.
Told the Alienware tech he was cheating me. Requested a refund for the remaining term of technical support. He lied again. Saying refund would be sent.
Didn't happen.
Don't want refund. Want my Alienware 51 repaired or replaced . . . under warranty.
Who do I contact to make sure I don't talk to this guy's brother?
speedstep
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November 24th, 2014 11:00
Depends on what country you are in. Lorna Can help you if you are a USA customer. I would post your issue on the Alienware owners forum.
http://commweb-ps3.us.dell.com/support-forums/customercare/
kwanah
61 Posts
0
November 24th, 2014 22:00
Thanks, but link takes me to what looks like another "open" forum.
Until now, I have had nothing but good results from Dell.
I'm in USA
speedstep
9 Legend
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47K Posts
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November 25th, 2014 06:00
DELL-Lorna M is a Dell Employee. I would see what she can do.
You may also tweet @DellCares
https://www.facebook.com/DellSupportUSA