This post is more than 5 years old
6 Posts
3
456123
XPS 2710 (mid 2012) and Windows 10
Will the 2710 be approved for windows 10? I receive a message every morning that windows 10 install "failed" - Is this normal?
This post is more than 5 years old
6 Posts
3
456123
Will the 2710 be approved for windows 10? I receive a message every morning that windows 10 install "failed" - Is this normal?
Top
surfer11
5 Posts
1
August 16th, 2015 03:00
When will the XPS ONE 2710 be ready to upgrade to Windows 10?
I cant believe that such an advanced PC cannot upgrade to Windows 10 yet.
Philip_Yip
9 Legend
9 Legend
•
16K Posts
0
August 16th, 2015 03:00
See here to carry out the free upgrade to Windows 10:
http://dellwindowsreinstallationguide.com/upgrading-to-windows-10/
Ensure you make Recovery Media with the latest version of Dell Backup and Recovery in advance:
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/
DELL-Prajwal Sh
395 Posts
0
August 16th, 2015 06:00
Hi,
Thank you for writing to the Dell Community Forum.
Dell XPS One 2710 has not been tested for upgrade to Windows 10. The hardware has not been tested and drivers have not been updated for that model, and Dell does not recommended an upgrade to Windows 10. If you wish to proceed with an upgrade to Windows 10 on an untested system, Microsoft provides information and support for upgrade through their upgrade website.
Please check the following link for more info:
http://www.dell.com/support/article/us/en/19/SLN297954
surfer11
5 Posts
0
August 16th, 2015 07:00
Do you have a rough idea when it will be tested for Windows 10? Within a couple of weeks or so?
bp00
13 Posts
0
August 16th, 2015 08:00
Can you please send me a copy of the future proof document to [Admin NOTE: Email ID removed per TOU policy] I am in the same position as my 2710 they say won't be supported under win 10
Philip_Yip
9 Legend
9 Legend
•
16K Posts
0
August 16th, 2015 08:00
This system should upgrade fine and most the drivers required should be inbuilt or automatically obtained via Windows Update for Windows 10. See here:
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows-10/
WIllUK01
2 Posts
0
August 17th, 2015 03:00
I am also waiting for Windows10 to be validated for XPS One 2710, could you please indicate an approximate date when this will be complete.
Kind regards, Will
kirkd
4 Operator
4 Operator
•
5.2K Posts
0
August 17th, 2015 07:00
You don't need to wait. They will upgrade. Use the Microsoft Media CreatorCreator Tool from the MS site to download the ISO for Win 10. It's easy. Download the iso and install it. Nothing else needs to be done.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
0
August 17th, 2015 10:00
millsy77, bp00,
I cannot speak to the sales "future proof" statement. You will need to discuss that with Dell Legal via letter:
Dell Inc.
Legal Department
One Dell Way Round Rock, Texas 78682
The Dell UK return policy states that a refund is only allowed inside the first 14 calendar days from the original invoice date.
The Dell USA return policy states that a refund is only allowed inside the first 21 calendar days from the original invoice date.
millsy77
11 Posts
0
August 17th, 2015 10:00
Thanks for all the replies I still hope dell will sort this. I am really not interested in legal proceedings, I just wanted to try and get a response from Dell, as they are still not replying to emails which I think is both rude and bad customer services.
Philip_Yip
9 Legend
9 Legend
•
16K Posts
1
August 17th, 2015 13:00
Be careful, ensure you upgrade using the Media Creation Tool and don't use the .iso to initially Clean Install. If you initially clean install you will likely wipe your recovery partition and if you haven't created a Dell Backup and Recovery Windows OEM 7 Recovery USB in advance you've effectively lost your Windows 7 OEM license (no install and no recovery media).
You'll instead have an unactivated Windows 10 and Microsoft will charge you full retail price to activate (~£100) or refer you to Dell Technical Support to procure Windows 7 Reinstallation Media which may be difficult if your system is out of warranty.
millsy77
11 Posts
0
August 17th, 2015 16:00
Great still no reply from Dell I now have a broken £1000 machine which I'm sure they will say is no longer under warranty because I tried to install Windows 10. Any help please, all I have is a black screen with a mouse cursor.
millsy77
11 Posts
0
August 17th, 2015 16:00
I just tried this I am now sat with a black screen and and no idea what to do..
millsy77
11 Posts
0
August 18th, 2015 03:00
Thanks I'll try that later. Before the black screen it said it was reinstalling my previous version of Windows so will I need to do this and then reload windows 10 again
jim-72
1 Message
0
August 18th, 2015 03:00
Is this an attempt to increase Apple sales? If so, it's working.