jtorri
2 Bronze

XPS 8910 added second SATA HD now optical drive no visible

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Based on my reading the XPS 8910 manual the SATA ports are as follows:

4 - optical drive, 5 - hard drive, 6 - drive connector, 7 - drive connector

When I first open the machine the optical drive SATA cable was connected to 5 and the hard drive connected to 4. I assumed they knew what they were doing more than I.  I added a second SATA HD using SATA connector 6.  The second drive came up as drive F: and worked fine (first HD is C: and the memory card reader is D:

However, the optical drive (E:) was no longer visible.  When I look at the BIO is seems to recognize both HDs and the optical drive. 

Any help appreciated.

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jtorri
2 Bronze

RE: XPS 8910 added second SATA HD now optical drive no visible

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Saltgrass and Jesse L

Thanks for the quick response. As for the links discussing how to add a second drive, installing and accessing the second drive was not the problem  The second drive worked fine.  As I mentioned it was visible and viable in both bios and the OS disk management.  The problem was the DVD was no longer visible even when I inserted a valid DVD.

Using Windows 10 pro with all latest updates.  So....I ran one of the Windows fix-it/trouble shooting tools and MAGICALLY, best I can tell, the DVD now recognizes and reads DVD.

I still believe Dell's documentation for the XPS 8910 special edition is either wrong or confusing (or both) concerning the functionality and thus the proper use of SATA ports 4 and above.

Thanks again for the help?

jtorri

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Saltgrass
5 Rhenium

RE: XPS 8910 added second SATA HD now optical drive no visible

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I agree with your reading of the manual.  The blue connector (4-Sata 1) shows for the Optical drive.

Most systems I have seen use the lower SATA ports for the drives and put the Optical on the higher port numbers.  I would put them back where they should be according to the manual.  It may have just been a mistake was made during assembly.

You could also verify you did not dislodge a connector when you added the second drive.

Just for kicks, if you open Disk Management, what drive numbers do the devices show?

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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DELL-Jesse L
Community Manager
Community Manager

RE: XPS 8910 added second SATA HD now optical drive no visible

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jtorri,

Click the links below for adding a second ssd hd in the computer.

http://dell.to/2h6d6MB

YouTube Video

http://dell.to/2h6eAGR

 



 

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jtorri
2 Bronze

RE: XPS 8910 added second SATA HD now optical drive no visible

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Saltgrass and Jesse L

Thanks for the quick response. As for the links discussing how to add a second drive, installing and accessing the second drive was not the problem  The second drive worked fine.  As I mentioned it was visible and viable in both bios and the OS disk management.  The problem was the DVD was no longer visible even when I inserted a valid DVD.

Using Windows 10 pro with all latest updates.  So....I ran one of the Windows fix-it/trouble shooting tools and MAGICALLY, best I can tell, the DVD now recognizes and reads DVD.

I still believe Dell's documentation for the XPS 8910 special edition is either wrong or confusing (or both) concerning the functionality and thus the proper use of SATA ports 4 and above.

Thanks again for the help?

jtorri

View solution in original post

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DELL-Jesse L
Community Manager
Community Manager

RE: XPS 8910 added second SATA HD now optical drive no visible

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jtorri,

Thanks for letting me know. 

 



 

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