Yesterday received blue screen -- read it but did not write down information -- last thing written beginning to dump physical data. I immediately pulled the power cord. when i turned my computer back on it stays on the starup window for a long time then i receive the following: drive 0 not found: Serial ATA, SATA-0 Strike the F1key to continue, f2 to run the setup utility.
when i press f1 - receive the following -- no boot device available strike f1 to retry boot, f2 for setup utility
It would be handy to have the error message on the BSOD.
Is the power button LED, solid green, blinking green, solid amber, blinking amber?
Are there any 'Beeps'?
Check the sequence of the diagnostic lights on the front of the case and post the results.
This is Dell's troubleshooting guide, for the D-5100c. <ADMIN NOTE: Broken link has been removed from this post by Dell>
Is the hard drive recognized in the system setup, F2 on start?
Is there a way to get to the error message on the BSOD? If so, How can I retrieve the error message?
Power Button LED is solid green.
The computer beeps twice.
Diagnostic lights - 1 2 3 and "cyclinder a"re solid green.
What do I do to see if the hard drive is recognized in the system setup?
Do I look in under drives: Drive 0ATA-0 is on controller details: controller = serial ATA; port= sata-0 drive details: drive id= unknown
drive 1: pata-0 is on controller details: controller = parallel ATA port = pata-0 (pri ide master) driver details: drive id= _NEC DVD+/-RW ND-6650A
In the System Setup, check under 'SATA 0' to see the Drive 0 is recognized.
Diagnostic lights 123x indicate 'Another Failure Has Occurred', not a very helpful diagnosis.
Check that the cables are properly connected to the system board from the hard drive and optical drive, by removing and reconnecting them and see if this makes a difference.
when is system setup
System tab: boot sequence-- it shows #2 onboard SATA hard drive (not present)
#4 USB device (not present)
drives tab: drive 0: SATA-0 is on (the interface is enabled and an attached device is usable) drive details: drive id=unknown
drive 1: is on (the interface is enabled and an attached device is usable) drive id = _NEC DVD+/RW ND-6650A
SATA Operation: Norml
Performance tab: speed step is off
Maintenance tab: Load Defaults - cancel (do not restore factory defaults)
When I run the Operating System CD that has installed applications -- it goes through and starts to load files. Then comes to the screen thagives the options to do the following:
1. set up Windows XP
2. Repair Windows
Also, unplugged the floppy drive and DVD drive cables from mother board and reconnected them. Did not change anything..
3. Quit Setup
When I chose R - receive the following --setup did not find any hard disk drives installed in your computer. Make sure any hard disk drives are powered on and properly connected to your computer, and that any disk related hardware configurations is correct. This may involve running a manufacturer-supplied diagnostic or setup program. Setup cannot continue.
As the SATA hard drive is not recognized in the system setup, I suggest replacing the hard drive, reinstall XP and reload the drivers.
The procedure for replacing the 5100c hard drive, is HERE <ADMIN NOTE: Broken link has been removed from this post by Dell>
The instructions for a manual reinstallation of XP and drivers, are HERE <ADMIN NOTE: Broken link has been removed from this post by Dell>
Note: Remember to install the drivers in the correct order, as noted in the instructions.