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Mike Johnson
1 Copper

Re: optiplex 780 windows xp SP3 system freeze

This is a wide spread problem. When it first started, it appeared that changing out the hard drive would fix it. Now I have upgraded the bios to latest A09 and on a single machine I have upgraded all of the intel program drivers to support.dell.com website, hopefully that will provide some answer.

If it is still messing up I will look at the video. It isn't consistent across batches of machines I imaged 30 this week and about 10 failed and still need something. I don't want to get a batch of these in the field before I figure out what is wrong.

Dell, we need some guidance here, are any of your tech people looking at this? I would like a clear answer as to what is happening other than we changed stuff until it went away.

0 Kudos
ramesh_tn
1 Copper

Re: optiplex 780 windows xp SP3 system freeze

Hard to believe this is continuing. We resolved the issue as on the date in my last post. Since then there has been no problem. Can you try going back to that version of the Intel Storage Manager and try again. All the 20 machines we have have been working fine since then. I can retrieve the versions again if that would help. This problem is detailed in here also http://community.spiceworks.com

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Joebrug
1 Nickel

Re: optiplex 780 windows xp SP3 system freeze

Ramesh,

can you tell me exactly which steps you took for the 780's with XP regarding the intel storage manager? An exact download link would be great, since I see a bunch of different types of downloads for that.  I'm having an issue where computers are randomly shutting down.  Got a phone call today, she said the computer just turned off in the middle of work.  When I got to her desk, the amber power light was on with the fan at full blast.  Had to unplug the power cord and plug it back in to get it to boot normally.   Holding the power button until it turns off then back on didnt work.   In device manager, if I right click on the SATA RAID device and view the driver, its from 2009 (iastor.sys).  For whatever reason, it's not getting updated during my sysprep process.. I'll look into that, but I'm assuming those are the files you updated..?

Thanks

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ramesh_tn
1 Copper

Re: optiplex 780 windows xp SP3 system freeze

I will try my best to recount what I did. Please understand that I am not exactly a sysadmin and this happened many many months back. The only good news is that all systems are working fine so far. Here goes:

CAVEAT: My problem was slightly dfferent as the systems simply hung with the hard disk light on and everything else frozen. The power button did work if kept depressed for whatever seconds. Fans were functioning normally.

Bios Version   A08   Release date   01/21/2011  

Bios Settings:  

sata port is set for "Raidautodetect/AHCI"

speedstep: disabled

low power mode: disabled

C-states control : disabled

When I click on

Device Manager/IDE ATA/ATAPI Controllers/Intel(R) ICH10D/D0 SATA AHCI Controller

and then click on "Driver" tab

this is what I see

Intel(R) ICH10D/D0 SATA AHCI Controller

Driver Provide: Intel

Driver Date: 03/03/2010

Drver Version: 9.6.0.1014

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

I must have installed the following drivers (Just giving the driver folder names of the driver package that are automatically created in a folder called "DELL" in the root of the system driver--in my case "C:", when you download and install from the DELL support site).

R227558

R253211

R264763

R272000

R279349

R280820

R286630

R288017

Hoping you can trace the driver package from these names.

Also: For a long time I suspected that the power management had something to do with  it as the system freeze was happening usually when you left it idle for some time. That is reason "speedstep" and "low power mode" were disabled in the bios.

ALSO: If I recall correctly, I had to install the "Intel Storage Manager" software to update the AHCI driver. This is different from the usual SATA/ATA driver update package.

All the best.

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Tim Rich
1 Copper

Re: optiplex 780 windows xp SP3 system freeze

We have this problem as well; however, we've deployed some and have terrible end user problems.

We've been able to reproduce with consistance that the video is locked up using the beziers screen saver and verify that we can manage computer remotely, access network shares, and use network resources on the 'locked' computer.

With DELL pro support, I been able to identify that the problem appears to stem from a Windows update of the Video driver to a version newer than the DELL supported version. (kudos to Jerome and Chris)

I'm working on getting the update information, to place here, as well as asking the community how to completely un-install the video drivers and re-install.

Regards

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