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July 31st, 2012 10:00

Power LED Blinking with two red one white. XPS L401x

Recently my lap is showing this sign when my battery is fully charged! then after removing the charge it goes back to normal when the charge level falls back to 98% or something like that.

What is the fault that it trying to say to me? it's nearly year old.

Model is XPS 14.

113 Posts

July 31st, 2012 10:00

Hi,

 Welcome to Dell community forums.

 I am very sorry to hear about various problems with your computer, I would suggest you to first run the Hardware Diagnostics.

  • Run the Hardware Diagnostics Test (PSA)
    -- Restart your computer and hit F12 on the Dell Logo Screen a couple of times.
    -- It Boots to the One Time Boot Menu.
    -- Select the Option Diagnostics and hit Enter.
    -- Check for the error.

If you get any error reply me back to this post. If u don’t get any error code then proceed to Next Step.

 

-- Put in your Service Tag and choose the Operating System.
-- Select the Bios and download the latest Version of Bios
-- Flash the Bios and check.

  • Remove the battery and charger/ac adapter/power cord from your Dell notebook, press and hold the power button for 20 seconds to discharge any residual current inside the laptop. This clears your RAM and is like hardware reset.
  • Boot in "safe mode". As it starts up press F8, the computer asks you if you'd like to start in safe mode. Highlight "safe mode" and press enter. See if your Dell notebook works normal.

*NOTE: make sure to connect your system to ac adaptor while upgrading BIOS and make sure not to turn off the system while upgrading BIOS.

For further assistance please reply

 Thanks & Regards
Dell_Debbie_B

Dell Social Media Responder
http://www.facebook.com/Dell
http://twitter.com/#%21/dell
http://www.youtube.com/user/dellvlog?blend=1&ob=4

113 Posts

July 31st, 2012 10:00

Hi,

Kindly run the above mentioned Troubleshooting and reply me back with results.

Thanks & Regards

Dell_Debbie_B

Dell Social Media Responder

http://www.facebook.com/Dell

http://twitter.com/#%21/dell

http://www.youtube.com/user/dellvlog?blend=1&ob=4

2 Posts

July 31st, 2012 10:00

Thank you, but no solution or not even a information regarding my issue?

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