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latitude d420 lost start menu and toolbar suddenly
hi,
I have a 3 year old laptop d420 latitude (windows XP SP3) that worked great until a week ago. I noticed that when I started it up, it took 10 minutes to load windows. Then I noticed that my start menu and toolbar disappeared. I had AVG running on it and also ZoneAlarm. Does this sound like a hardware issue? I am running diagnostics on it right now.
Should I go ahead and try to run a Repair of XP on it?
thanks
makiaveluz
95 Posts
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January 7th, 2010 09:00
It seems to be more Software than Hardware. Before repairing windows why don't you try a System Restore back to a week ago. Start > Programs > Accessories > System Tools > System Restore. From the System Restore window click restore to an earlier date and from the calendar choose a date in bold back when it was working. It will reboot with that config.
Hope it help.
mgallotti
12 Posts
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January 7th, 2010 10:00
on one of the diagnostics tests I ran it came up with 'unable to stop non-boot processors'. 5800:3022. I looked it up and it says it is a motherboard problem.
This doesn't sound good.
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dell.jpg
mgallotti
12 Posts
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January 7th, 2010 10:00
Hi,
Because I have no start menu available, I followed the instructions here: http://support.microsoft.com/kb/304449 , in order to do that, but I got a command prompt telling me something like "it's not safe to do this". I tried a couple of times with the same message. What do you think?