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JasonJsn02
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my laptop keeps restarting by itself i have windows 7 on it

can anyone help me resolve this issue as quickly as possible? it would be much apprecaited.

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16 Replies
Moderator
Moderator

Re: my laptop keeps restarting by itself i have windows 7 on it

Hi,

Welcome to the community

When you start the computer will reach the desktop page of windows? How far can it go? Did you receive any error messages or blue screen errors? Brief me more about the problem so I can direct you to the right direction.

Try this, when it restarts, when you see Dell Logo, keep tapping F8. Then choose safe mode. Lets see if it will boot to safe mode.

Regards,

Dell | Social Media Outreach | Global Social Media & Community

JasonJsn02
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Re: my laptop keeps restarting by itself i have windows 7 on it

the computer starts up as normal it just restarts out of nowhere sometimes no blue screen comes up or anything do u know on what the problem can be?

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Moderator
Moderator

Re: my laptop keeps restarting by itself i have windows 7 on it

Hi,

Possible software issue. But I recommend running diagnostics first. This will check Hardware functionality. If hardware passed the diagnostics, we can conlude its a software problem.

To run diagnostics, restart the computer, on Dell logo, keep tapping F12, then choose diagnostics, run test.

Post back for any error codes, so we would know whats our next step.

Best regards,

Dell | Social Media Outreach | Global Social Media & Community

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JasonJsn02
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Re: my laptop keeps restarting by itself i have windows 7 on it

sorry for the long reply. i just did a diagnostics test i got this error code. 0146 MSG: error code 2000-0146   my computer just restarted while i was away from it for a couple of minutes ago. so whats the next step from here?

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Moderator
Moderator

Re: my laptop keeps restarting by itself i have windows 7 on it

Hi Jason,

2000:0146 is a Hard drive error. Sometimes this can be fixed by doing a reformat and reinstall operating system. If problem still persists, you need to replace the Hard drive.

Some useful links;

Reinstalling windows manually ; http://dell.to/H57JER

Drivers Install Guide : http://dell.to/HvHa7i

Regards,

Dell | Social Media Outreach | Global Social Media & Community

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JasonJsn02
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Re: my laptop keeps restarting by itself i have windows 7 on it

thanks i really appreciate this bro. i will do that as soon as i back up everything i need.. i didnt know that u had to install the drivers also but now i know.

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Moderator
Moderator

Re: my laptop keeps restarting by itself i have windows 7 on it

You are welcome, feel free to post back here in our community if there is any other concerns.

Thank you,

Dell | Social Media Outreach | Global Social Media & Community

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JasonJsn02
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Re: my laptop keeps restarting by itself i have windows 7 on it

hey how's it going man i just brought a hard drive for it but the hard drive that was shipped to me was to big for my laptop. i am having trouble trying to find the hard drive for my dell xps m1530 laptop because the hard drive is so small for it can u help me resolve this issue?

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Moderator
Moderator

Re: my laptop keeps restarting by itself i have windows 7 on it

Hi Jason,

Definitely I can help you with that. Did you order it via Dell Online Sales.? I added you as a friend and please send me the order # via private message.

Thanks,

Dell | Social Media Outreach | Global Social Media & Community

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