Inspiron Desktops

Last reply by 08-26-2021 Solved
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2 Bronze
2 Bronze
9268

Camera not working, no camera driver in device manager

I noticed a problem with my camera after my startup facial recognition stopped working.

- I Went through the supportAssist process with no luck. 

- I looked in my device manager, there is no camera listed.

-I downloaded the Realtek Memory Card Reader Driver from my dell webpage, restarted computer, still nothing under device manager.

-Tried opening the app, Error Code:  0xA00F4244

Dell Inspiron 27 7775

AMD Ryzen 7 1700 Eight-Core Processor

Windows 10 64-bit

 

Solution (1)

Accepted Solutions
10 Diamond
9113

DEVICES on PCI bus as well as USB bus may not enumerate at all if CHIPSET drivers are not there.

http://downloads.dell.com/published/pages/inspiron-27-7775-aio.html

Windows doesnt have the AMD chipset by default.  You have to download the zip file.  Move the ZIP file to the MY DOCUMENTS Folder.  Then install 7ZIP.  The Reaktek  drivers may get borked each time a security, quality, or feature update happens.

https://www.7-zip.org/download.html

Once thats done right click on the zip file and use 7zip to Extract here in the my documents folder.

Then right click on device manager and say update drivers with the Get Drivers from my PC instead of from the internet.

 

Description Download
AMD Bristol/Summit Chipset
This package contains the driver for AMD chipset and is supported on Inspiron models that run the Windows 10 operating system.More details
 

http://downloads.dell.com/FOLDER05643694M/1/8c8w6mulwt4_Win10-x64.zip

 

 

Description Download
Realtek IR Camera Driver
This package provides Realtek IR Camera Driver and is supported on Latitude, Precision, Inspiron, Vostro, XPS, and Alienware platforms running Windows10.More details
 

http://downloads.dell.com/FOLDER04605056M/2/Realtek-IR-Camera-Driver_FG89H_WIN_10.0.15063.11299_A08....

 

Description Download
AMD RX560 RX580 R7 Graphics Controller GPU
This package contains the driver for AMD Radeon TM RX560, RX580 and R7 Graphics Controller. The package is supported on Inspiron 5475 and 7775 systems that run the Windows 10 operating system. Graphics drivers or video drivers control the flow of data between the operating system and the display. Some video drivers allow you to adjust the display properties.More details
 

http://downloads.dell.com/FOLDER05369292M/1/INSP-27-7775_AMD-RX560-RX580-R7-Graphics-Controller-GPU_...

 


Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support


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Diagnostics & Tools

View solution in original post

Replies (3)
10 Diamond
9114

DEVICES on PCI bus as well as USB bus may not enumerate at all if CHIPSET drivers are not there.

http://downloads.dell.com/published/pages/inspiron-27-7775-aio.html

Windows doesnt have the AMD chipset by default.  You have to download the zip file.  Move the ZIP file to the MY DOCUMENTS Folder.  Then install 7ZIP.  The Reaktek  drivers may get borked each time a security, quality, or feature update happens.

https://www.7-zip.org/download.html

Once thats done right click on the zip file and use 7zip to Extract here in the my documents folder.

Then right click on device manager and say update drivers with the Get Drivers from my PC instead of from the internet.

 

Description Download
AMD Bristol/Summit Chipset
This package contains the driver for AMD chipset and is supported on Inspiron models that run the Windows 10 operating system.More details
 

http://downloads.dell.com/FOLDER05643694M/1/8c8w6mulwt4_Win10-x64.zip

 

 

Description Download
Realtek IR Camera Driver
This package provides Realtek IR Camera Driver and is supported on Latitude, Precision, Inspiron, Vostro, XPS, and Alienware platforms running Windows10.More details
 

http://downloads.dell.com/FOLDER04605056M/2/Realtek-IR-Camera-Driver_FG89H_WIN_10.0.15063.11299_A08....

 

Description Download
AMD RX560 RX580 R7 Graphics Controller GPU
This package contains the driver for AMD Radeon TM RX560, RX580 and R7 Graphics Controller. The package is supported on Inspiron 5475 and 7775 systems that run the Windows 10 operating system. Graphics drivers or video drivers control the flow of data between the operating system and the display. Some video drivers allow you to adjust the display properties.More details
 

http://downloads.dell.com/FOLDER05369292M/1/INSP-27-7775_AMD-RX560-RX580-R7-Graphics-Controller-GPU_...

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support


Get Support on Twitter @DellCaresPro


Diagnostics & Tools

8248

Wish I had seen this post earlier.  After searching the ends of the internet (mainly asking questions in microsoft community) this answer finally fixed my webcam issue.  Here is what I did.

Went to the Dell support website to see a list of drivers available for my computer.

I chose the AMD Bristol/Summit Chipset Driver Version 17.500 and downloaded it.

Restarted my computer......Looked in Device Manager and Camera was there for the first time.

2 Bronze
2 Bronze
5805

Wish I had seen this post before wasting hours with Dell support. Dell support asked me to reinstall the OS, when all it took was the right driver. Camera finally got fixed after installing Chipset drivers. Thank you so much, @speedstep 

 

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