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PC Troubleshoot
Hi,
I recently ran into a problem with a PC I bought. I don’t know what the problem exactly is, but it lead me to a blue screen where I have to choose a keyboard layout. After that, I have 2 choices.
1) Troubleshoot
2) Turn off your PC
But the problem is that every advanced options such as SYSTEM RESTORE, STARTUP REPAIR, COMMAND PROMPT, UEFI FIRMWARE Settings and SYSTEM IMAGE RECOVERY dont work. In other words, the only option I can do is FACTORY IMAGE RESTORE and it says that it may erase some data. Since I don’t know anything in this, it would be appreciated if I could get more information about what to do next if I want to go back to all documents like to the desktop.
Thank you,
William Hu
JOcean
9 Legend
9 Legend
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12.2K Posts
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March 25th, 2019 06:00
Could you please post the exact model number of your system and what is the error code on the blue screen? Also is the system under warranty inasmuch as you stated you just bought it?
RoHe
10 Elder
10 Elder
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44.3K Posts
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March 25th, 2019 11:00
And mention the version of Windows too, eg, is it Win 10 Fall'18 Update (build 1803) or something older?
RoHe
10 Elder
10 Elder
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44.3K Posts
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March 25th, 2019 14:00
Are you trying to use a keyboard that has a non-standard (non-QWERTY) layout?
Did you try connecting keyboard to a different rear USB2 port on the PC?
willhu
2 Posts
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March 25th, 2019 14:00
It’s a gaming PC:
Inspiron 15 7000
i7 7700HQ
16gb RAM
GTX1050Ti
There is no error code on the blue screen. When I open the PC, I can choose a keyboard layout that leads me to different Troubleshoot options.
I bought the laptop in a BestBuy store with a 1 year warranty with DELL only (not BestBuy).